Developing and implementing strategic plans to manage and grow accounts. Project management and coordination of Outsource line, work closely and provide solutions with key account: Samsung, Oppo, Mastercard, JCB, Manulife.... Manage and track customer interaction and transactional information in the CRM system. Analyze and evaluate the market, competitors to initiate proposals for new product & new business model development. Develop and grow the partnership long term and ensure all opportunities are maximized. Collaborate with Product team to raise request to optimize business performance and user experience.

Manage top accounts – own, develop and manage top accounts in assigned destination. Report and analyze – follow the plan from line manager, implement, and monitor agreed KPIs and be able to analyze, and discuss trends, issues and opportunities with team and manager. Understand the industry and its developments – very good knowledge of pros and cons of competitor models, market trends, accommodation rate structure, connectivity options and customer booking trends. Identify, prioritize, contact new accommodation properties. Maintain best rate parity, availability and inventory of responsible hotel accounts. Support and participate in the company’s campaign/ tactical promotion projects. Manage team of Market and Partnerships Executive to acquire hotels and maintain good working relationship.

Evaluate existing partnerships and determine actions to optimize performance. Identify, prioritize, negotiate, contract. Formulate project ideas, campaign to push sale & revenue, push ranking on the website. Research and fix rate and availability issues that prevent hotels from maximizing booking performance; for example, problems with connectivity, rate mapping, managing the extranet, etc. Informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends.

Control target revenue and room nights per month- Manage potential accounts, oversea TAs, and B2B... Catch up the marketing and report directly to Chairman. Promote the hotel as often as possible through entertaining, conduction, site inspections, presentation.