Avatar of Kimberley Couch.
Kimberley Couch
Supervising Claims Specialist
ProfileResume
Posts
0Connections
Print
Avatar of the user.

Kimberley Couch

Supervising Claims Specialist
Supervising Claims Specialist with over 5 years experience training and coaching staff members to provide superior customer service to our Claimants, as well as lead the company in growth and improved time management by overhauling SOP protocol to more efficiently submit legal documents to attorneys and improved communications with our in-house Investigations Department resulting in processing claims quicker and more efficiently for our Clients.
American Government Auditors
IUPUI
Indianapolis, IN, USA

Professional Background

  • Current status
    Unemployed
  • Profession
    Account Manager
  • Fields
    Consumer Goods
  • Work experience
    More than 15 years (4-6 years relevant)
  • Management
    I've had experience in managing 5-10 people
  • Skills
    Customer Development
    Data Processing
    Employee Training & Development
    Business Development
    Performance Evaluations
    Legal Research
    Legal Document Preparation
    Respiratory Therapy
    Creative
    Committed to top quality work
    Challenge Driven
    Motivating Employees
  • Languages
    English
    Fluent
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Remote Only
  • Desired positions
    Specialist, Editor, Trainer, HR, Secretary, Customer relationship management
  • Desired work locations
    Indianapolis, IN, USA
  • Freelance
    Non-freelancer

Work Experience

Supervising Claims Specialist

Sep 2015 - Present
Top-performing Claims Specialist with over 5 years experience auditing state and local government records, locating claimants, preparing and processing legal documents specific to their claims for submission by staff attorney, overseeing distribution of funds, training and advising all staff members and coordinating with the Investigations Department. I redesigned our SOP protocol to expedite legal document submission and to provide superior customer service.

Regional Manager

Feb 2014 - Jun 2015
1 yr 5 mos
Trained and managed a team of 6 Associates to provide 6 central Indiana Meijer grocery stores with floral and plant stock for their large Floral Departments. This included scheduling employees for multiple weekly visits to maintain plants and stock, filling in for gaps and call-outs in an effort to keep payroll costs low, weekly visits to stores and close communication with store managers.

Respiratory Therapist

Sep 2001 - Feb 2008
6 yrs 6 mos
Respiratory Care Practitioner with majority of experience in ER, Burn, ICU, ACLS Patient Transport Team and the #1 LTACH in the nation at the time of my employment (SEASH), as well as general floor, bariatric, geriatric, Cancer Unit and Detention. Assisted with intubation and trach placement and maintenance, ventilator parameters and rounds, weaning, Codes and all therapeutic modalities as ordered.

Education

Non-Degree Program (e.g. Coursera certificate)
Pharmacology Clinical Trials
2013 - 2013
Associate’s Degree
Respiratory Therapist
1993 - 1996