• Worked to improve existing products based on customer evaluations and needs. • Led collaboration meetings to develop key processes for creation of new products. • Successfully prioritized product requirements and set realistic expectations in regard to development and timeline. • Tested product usability with UX research team. • Identified failures and successes of a product, using them as a springboard for future development goals.

• Utilized CRM tools to track customer contacts, interactions, and sales opportunities • Researched customer needs to inform product development and create targeted sales pitches • Consistently met or exceeded monthly sales targets by an average of 120%, resulting in a 100% increase in company revenue • Negotiated favorable terms and discounts with customers that increased customer loyalty and retention • Developed and presented customized product demonstrations to potential customers • Actively listened to customer feedback and incorporated it into product development

• Educated customers on company products and offerings. • Demonstrated advanced organizational and communication skills. • Handled the execution of customer agreements. • Recorded notes and kept accurate worklogs. • Worked well in a fast-paced environment.

• Developed scalable processes to guide the team as it grew. • Became sales reference, highlighting pitch, knowledge of the product and system and cultural fit to the company. • Remained knowledgeable about company policies and procedures. • Educated customers on company products and offerings. • Demonstrated advanced organizational and communication skills. • Handled the execution of customer agreements. • Developed systems that streamline sales processes, side by side with founders and first hires

• Manages accounts of most recurrent clients from the non-business segmentation, those that operate the most and bring around 30% of the company’s revenue. • Cultivates and strengthens the relationship with clients, diagnosing the best time to operate, due to political and economic facts along with the client’s need and according to the respective currency. • Identified and maximized sales opportunities, and increased customer retention rates.