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23 years experience in IT industry, including:
* [7.5 years] product planning, product manager;
* [6 years] S/W team leader with over 10 staffs;
* [5 years] IT service leader;
* [4 years] in S/W development

Professional Domain：
# IT: Internet/Intranet, SaaS, Enterprise applications, SAN/NAS, S/W development
# Cloud Service: AWS, GCP
# Banking/Securities: Credit card, EDC, ATM, home trading system, back office
# Retail: POS, ERP, Payment
# Project Management

FU JEN CATHOLIC UNIVERSITY

Head of Engineering

Kiwi Chen

Jardin Restaurant Group

Digital and Technology Services Manager

Responsibility：
# Enterprise Technology department leader with 5 members;
# Support ERP, HR, BPM, PowerBI services;
# Project: ERP replacement, subsystem rostering SI, HR eco-system enhancement;
# Agile IT projects with HK for project communication and execution;
# Cross department communication, project mgt, partner coordination, event escalation, notification and follow up


Responsibility：
# POS-related product development; customized project PM; requirement mgt. and scheduling; owner of maintenance and development processes; AWS service operation optimization; department management (RD & customer experience team);
# POS product management and service plan;
# Partner management - partners engagement & technical integration evaluation;
# Operation process enhancement;
# Optimization of cross-departmental processes, organization and external documents planning;
# Customer relationship management;


Sr. Product Operation Manager

Responsibility : 
# Lead R/D, operation teams with around 15 technical staffs;
# Development new function/feature service : 3-rd party delivery service, Ali-pay, WeChat, and 3-rd party payment based on SaaS cloud services architecture;
# Management all customer projects, prioritize tasks, co-ordinate PM, QA, customer service team;
# Transfer major cloud service from physical server into VM environment;

Major achievement : 
# Provide stable POS services for helping customers operation over 1, 000 stores POS (Customers is including MNC chain stores).
# Improve the architecture performance, and complete the projects including Extend the different POS versions on both Windows/Android.

Enjar International Ltd

Responsibility : 
# Plan and update qualification plan by weekly, and 3-5 Q pre-view roadmap updated (SAN & NAS);
# Eco-system solution planning & application innovation (including Drives/HBA/Switch/OS/AP);
# Response for integration product business revenue of selling 3rd-party HDD, SSD, HBA, Switch;

Partner program planning with business and technical certification, including : 
# Drive vendors, like HGST/Toshiba/Seagate/STEC/Intel 
# HBA/Switch vendors, like QLogic/Emulex/ATTO 
# Application vendors, like Symantec/VMware/CommVault/Veeam/FarStone 
 
Major achievement : 
# Driving HDD business revenue 15% increase quarterly from year 2013. 
# Create total solution including backup S/W, virtualization, VERITAS Storage Foundation for SAN/NAS product lines. 
# Boot FC HBA/Swicth, and SSD business from zero to US$150K/Q.

Infortrend Corporation

Technical Manager

Responsibility : 
# Lead around 12 software RD engineers;
# Build up POS cloud computing services architecture, design POS and back-end management subsystems;
# In charge of major customer projects, development new function/feature, and complete customization requirements;

Major achievement : 
# Provide stable POS services for helping customers operation over 1, 000 stores POS (Customers is including MNC chain stores).
# Improve the architecture performance, and complete the projects go on line with cloud service made by pure Java solution and open source, like Apache/Tomcat, JBoss MQ, J2EE, SWING.
# Design and completed first EASY-Card payment integration project with Java application in restaurant chain-store.

RD Director

Responsibility : 
# Product plan, market position, plan road-map, preparing for production;
# Product annual sale forecast, promote events, management sale channels, and support presale; 
# Management all customer projects, prioritize tasks, and plan product road-map;
 
Product portfolio is including : 
# H/W: ATM, and card reader 
# S/W: ATM monitoring, payment transaction switching, Securities company core system FO/BO, gateway for exchange center, FIX gateway, mobile trading, real-time market information system, reporting mgt., CMMI tool, asset mgt., anti-virus tools 
 
Major achievement : 
# Promote products with 35M sale revenue in 4 years.
# Create business plan for Vietnam branch, and provide total solutions for securities clients in Vietnam.
# Hold 6 seminars, and present products in 21 market events.

Kiwi Chen’s posts