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lakshmy santhosh
Cluster Manager
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lakshmy santhosh

Cluster Manager
Efficient and energetic Retail Manager with 6+ years of experience driving increased customer traffic and sales by creating a friendly shopping environment. Effectively instills customer service skills in all employees with comprehensive training and rewards programs. ensuring smooth operations and excellent customer service in fast-paced retail environments. Increases revenue by improving ordering and training Sales Associates on marketing strategies.
The White Teak Company
Future learn.com
Chennai, Tamil Nadu, India

Professional Background

  • Current status
  • Profession
    Sales Advisor
    Sales Specialist
    Account Manager
  • Fields
    Tourism
    Interior Design
    Fashion
  • Work experience
    6-10 years (6-10 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    Sales Reporting (Tableau)
    Inventory Management
    Word
    PowerPoint
    excel
    Statistical analysis of profit and loss
    Distributed Team Management
    Revenue Management
    Analysis Of Customer Buy Cycles
    Active Listening Skills
    Competitor Analysis
    Graphic Designing
  • Languages
    English
    Professional
    Malayalam
    Fluent
    Tamil
    Fluent
    Hindi
    Fluent
    Telugu
    Beginner
    Kannada
    Beginner
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Store Manager
  • Desired work locations
  • Freelance
    Full-time freelancer

Work Experience

Store and Design Manager

Oct 2021 - Present
1.Maintaining and increasing sales of your company’s products 2.Reaching the targets and goals set for your area 3.Establishing, maintaining and expanding your customer base 4.Servicing the needs of your existing customers 5.Increasing business opportunities through various routes to market 6.Setting sales targets for individual reps and your team as a whole 7.Recruiting and training sales staff 8.Allocating areas to sales representatives 9.Developing sales strategies and setting targets 10.Monitoring your team’s performance and motivating them to reach targets 11.Compiling and analysing sales figures 12.Possibly dealing with some major customer accounts yourself 13.Collecting customer feedback and market research 14.Keeping up to date with products and competitors 15.Setting up new stores and making sure the V.M and the SOP are followed

Cluster Manager

Dec 2020 - Sep 2021
10 mos
A. Developed new markets, establishing market & achieving the targeted goals thought demonstrated abilities in enhancing business volumes. B. Expanded product portfolio of the organization and building brand preference by executing promotional events like product exhibition & seminar events C. Managed and monitored 6 stores and store managers of Bangalore region by implementing effective strategies to maximize sales, revenue and collection targets. D. Increased sales 8% each month and Consistently achieved & exceeded the targets in all the months E. In march 2021 successfully initiated the concept of selling product in the commercial and residential constructions through the store to customer delivery system in collaboration with the company donzo which was used in transportation and also hired delivery boys gradually by May 2021 resulted in a 20 percent hike in the sales where the business struggled due to covid 19 (especially the stores in hotels). Also helped the company in : 1.Increase standards of customer service. 2.Provide training and development for staff. 3.Communicate with clients on a regular basis. 4.Ensure quality consistency across the region . 5.Maximize sales and profitability in the region. 6.Set sales targets for individual locations .

Senior Store Manager

Daniel Wellington
Full-time
Jul 2020 - Jan 2021
7 mos
Bengaluru, Karnataka, India
1.Store Manager with an affinity for helping people manage their problems, and naturally interested in co-workers' well-being. I offer my passion and commitment to be my primary contribution as an aspiring Store Manager who specializes in: (A). Team Management (B). Inventory Management (C). Visual Merchandising (D). Training supervising and apprising staff (E). Maintenance of Statistical and financial sales reports (D). Achieving sales targets and maintaining store level operations . 2.Managed scheduling, ordering and inventory duties by Collaborating with General Manager, and Merchandisers to ensure smooth operations and consistent stock levels 3.reduced customer complaints 48% 4.Also handled two stores at a time in Gaurda mall as well as the one in The Forum Shantinikethan mall and made sure the stores come to maximum potential by motivating correcting and encouraging the staff to bring them to work with their 100% efficiency. 5.helped marketing team with ideas and collaborations with different companies in order to establish cross selling and cross promotional activities , helped conducting different promotional activities for the brand in the malls and different areas.

Senior Store Manager

Jun 2019 - Jul 2020
1 yr 2 mos
1.Store Manager with an affinity for helping people manage their problems, and naturally interested in co-workers' well-being. I offer my passion and commitment to be my primary contribution as an aspiring Store Manager who specializes in: (A). Team Management (B). Inventory Management (C). Visual Merchandising (D). Training supervising and apprising staff (E). Maintenance of Statistical and financial sales reports (D). Achieving sales targets and maintaining store level operations . 2. Manage hiring, scheduling, ordering and inventory duties Collaborate with General Manager, vendors and Merchandisers to ensure smooth operations and consistent stock levels Implemented Employee of the Month program to boost staff morale and encourage excellent service; reduced customer complaints 30%

Store Manager

Jul 2018 - May 2019
11 mos
Store Manager 1. Store Manager with strengths in being detail-oriented, a problem solver. A fairly competent and knowledgeable Store Manager whose value and contribution to an organization lie in her capabilities in maintenance inspections, coordinating mechanical components as well as performing 2. Manage hiring, scheduling, ordering and inventory duties 3.Collaborate with General Manager, vendors and Merchandisers to ensure smooth operations and consistent stock levels 4. Implemented Employee of the Month program to boost staff morale and encourage excellent service.

ASSISTANT STORE MANAGER

Jan 2016 - Jul 2018
2 yrs 7 mos
Store Manager with an affinity for helping people manage their problems, and naturally interested in co-workers' well-being. I offer my passion and commitment to be my primary contribution as an aspiring Store Manager who specializes in : A . Team management B . The creation and maintenance of sales I reports.

Internship

Jul 2015 - Sep 2015
3 mos
1.Booked large groups for weddings, seminars, conferences and other events, providing best available Travel packages 2.Developed long-lasting relationships with outside vendors, including Bus owners,drivers,restaurants and hotels etc so that guests could secure valuable deals on services and meals 3.Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data

Store manager plus cashier

Jun 2014 - May 2015
1 yr 0 mos
Store Manager with general skills and insightful knowledge on the crucial areas of retail management such as merchandising, recruitment, banking, and training. Being a knowledgeable person in handling and operating a high-end store and is fairly well-versed in the work, strategies, and procedures.

Education

Non-Degree Program (e.g. Coursera certificate)
Excellence in nutrition and analysis
2020 - 2020
Non-Degree Program (e.g. Coursera certificate)
Contact management & building relationships
2019 - 2019
Bachelor of Business Administration (BBA)
Marketing & Finance
2015 - 2018
High School Diploma
Graphic Designing
2012 - 2012
High School Diploma
commerce
2010 - 2012
High School Diploma
All subjects
2005 - 2010