Currently working with Pune Municipal Corporation as a coordinator between Call Center, Pune Municipal Corporation and the Citizens of Pune city. Total having 8+ years of experience. 5+ years experience in government sector. Excellent analytical and communication skills, discussing directly with the client on the issues faced while operations, developing, monitoring and if any changes needed to be made. Excellent communication, interpersonal skills. Quick learner, versatile, adaptable and process -oriented with high customer orientation. Familiar with Quality Industry Standards like ISO. Proactive, a good team builder, creative, hardworking and to work strategically with dedication towards the attainment of the Organization goals. Appreciated by Managers for the good co-ordination with client & for delivering the deliverable on time. Having experience of work with PMC for social media (Facebook, Twitter, WhatsApp etc.) handling.