Led our team in Reco offer and success rate Assisted in group coaching to develop under-performing team members by sharing best practices Resolve customer's technical issues with their service or equipment. Provide excellent customer service to our customers by answering questions about their account Educate customers on how to use our products and services Add additional services to our customers' accounts by utilizing the recommendation tool.

Interviewed and hired new team members for my store. Executed weekly coaching sessions with sales team and Assistant Manager to develop the adoption of best practices and increase sales/customer service for our store. Provided hands on coaching to Wireless Consultants Demonstrated sales leadership by playing active role on sales floor. Directed daily store operations through merchandising, inventory control and cleanliness standards. Managed inventory audits and worked to reconcile any inventory discrepancies. Created store schedule each month for my location to ensure coverage and business needs have been met. Led and executed all company initiatives ensuring sales and profitability goals are exceeded.

Assisted with sales/customer service training for new hires at my location. Mentored new staff to help develop best practices and sales techniques Exceeded key performance metrics such as sales, productivity and quality requirements. Provided product technical support and service. Provided high-quality, exceptional customer service including resolving service issues.

Successfully trained more than 50 members of BestBuy and Samsung staff. Supervised a sales force of 50 sales associates. Led consumer workshops bi-weekly to teach returning customer's how to use their new Samsung devices. Exceeded company objectives with sales and customer service by turning one of the lowest ranked stores into a top store in the Cincinnati, Dayton, and Columbus market.

Trained, coached and mentored staff to ensure smooth adoption of T-Mobile policies and procedures, as well as on site sales training and system implementation and usage. Created new revenue streams through up-selling and cross-selling new and existing customer's with more features and services to drive outstanding revenue numbers for our store. Strengthened company's business by leading implementation of Blackberry brand awareness by being the Blackberry Sales lead for my store, as well as the Small Business Captain

Interviewed and hired new employees for my store. Trained and coached all new hires for stores in my district. Executed weekly coaching sessions with my sales team to help develop their sales/customer service skills. Strengthened company's business by leading implementation of New Employee Orientation. Worked directly with our District Manager and Regional Vice President to achieve a top level of performance expectations for the stores in the Cincinnati South District.

Trained new hires on our products, systems and sales process. Trained, coached and mentored staff on business changes and new sales techniques to assist in their personal development. Acted as Store Manager in absence of our management team. Worked directly with our management team to exceed sales quotas by utilizing outbound activities and brand awareness promotions.