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Cherie Gray
Customer Service Specialist
Seasoned Customer Service Specialist with over 10 years excelling in call center, retail and medical environments. I was a valuable team player in my roles as Customer Service Representative, Demographics Specialist, Help Desk Representative, Medical Biller and Data Entry Specialist. Excelled at providing white glove service and creative customer resolutions as well as resolving customer disputes.
Freelancer
Everest University
Phoenix, AZ, USA
Professional Background
- Current status
- ProfessionCustomer Service / Support・Sales Advisor・Technical Support
- FieldsInternet・Tourism・Health
- Work experience10-15 years (10-15 years relevant)
- ManagementI've had experience in managing 10-15 people
- Skills
- LanguagesEnglish・Native or Bilingual
- Highest level of education
Job search preferences
- Desired job typeFull-time・Remote Only
- Desired positionsChat Associate
- Desired work locations
- FreelancePart-time freelancer
Work Experience
Licensed Health Insurance Agent
While utilizing a consultative approach, I assisted consumers with making health insurance choices by accessing their needs.
Chat Associate
I was a valuable team member who provided customers with billing disputes, product support, network, and device troubleshooting, and ticket escalations as needed.
Independent Contractor
I exceeded customer expectations by delivering quality merchant goods to consumers, utilizing the website and mobile application.
Chat Associate
As a valuable part of the team, I utilized company resources and multiple software applications to find resolutions for billing, deliveries, refunds, and escalations.
Reservations Agent
Delivered solutions and resolutions to passengers making travel arrangements. Processed vacation packages that combined cruises, air, and hotels. I made upsell recommendations that complemented cruise vacations.
Education
Associate’s Degree
・
Business ManagementLicenses & Certifications
Responsive Web Design
freecodecamp
Licensed Health Insurance Agent
State of Arizona