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Cisco Certified Network Associate (CCNA)

Cisco

您好，我是立楷。擁有七年的航空業經驗，歷經機場一線單位和總公司管理部門。
於管理單位期間內，完成兩次國際航空運輸協會的安全稽核再認證（IOSA-SEC），已無缺失結案。

生於網路世代，自小對電腦和資訊擁有濃厚的熱情，在管理單位期間為了強化航空保安的資訊安全而初次接觸資安領域，頓時產生了開拓職涯發展可能性的想法。

現在，我已踏出舒適區，並在資展國際完成了雲端網路與資安工程師就業班600小時的訓練課程，順利取的CCNA證照，準備邁向新的人生階段。

證       照： CCNA
語言能力： 中文(母語)、英文(TOEIC-835)、日文(JLPT-N3)
工作經歷： 航空業(7年)、金融服務業(1年)

I am Lee, and I have 7 years of experience in the aviation industry, advancing from check-in and ticketing roles to become a Global Aviation Assistant Manager at headquarters. I have successfully renewed the IATA Operational Safety Audit (IOSA-SEC) twice, meeting all compliance requirements. 
Being part of the Internet generation, I possess a strong passion for computers and cybersecurity. I have collaborated with the IT department to fulfill the ICAO Aviation Security requirements. 
Now, I am ready to step out of my comfort zone and embark on a new journey as a Trainee at iSpan International Inc. With my graduation as a Cloud Network and Information Security Engineer scheduled for June 2, 2023, I am excited to pursue fresh career opportunities.

國立臺灣海洋大學 National Taiwan Ocean University

Trainee of iSpan International INC.

LeeChan

台灣美國運通 American Express

Travel and Lifestyle Consultant

- 完成6個月專業培訓，專業與完成度受指導員肯定
Successfully completed a 6-month professional training program, receiving recognition from instructors for proficiency and completion.
- 於1通電話內，以主動及有效的方式彙整卡會員需求，至少於48小時內完成回覆
Demonstrated proactive and effective communication skills by efficiently gathering card member needs within a single phone call, and ensured responses were provided within 48 hours at minimum.
- 藉由專業的國內外預訂服務，提供卡會員獨一無二的旅遊生活經驗
Delivered unique travel experiences to card members through expert domestic and international reservation services, enhancing their overall travel lifestyle.

台灣台北市

-提供國內外5-60個機場站主任各國(歐美日澳中)保安法規專業支援，並稽核場站有無缺失
Provided professional support on security regulations for 5-60 airport station managers in various countries (Europe, America, Japan, Australia, and China), ensuring compliance and conducting audits to identify any deficiencies.
-完成年度國際航空運輸協會運行安全審計認證保安類別(IOSA-SEC)複查，以無缺失結案
Successfully completed the annual International Air Transport Association (IATA) Operational Safety Audit (IOSA-SEC) review in the security category, closing it without any findings.
-完成年度保安教育訓練教材並發布至系統供全體國內外同仁受訓
Developed and distributed security training materials for all domestic and international colleagues, completing annual security education training.
-完成年度保安相關手冊與表單修訂
Revised security manuals and forms annually.
-配合國內外官方單位執行保安作業
Cooperated with official authorities both domestically and internationally to execute security operations.

台灣桃園市

長榮航空 EVA Airways

Assistant Manager

-時限內掌握至少5家航空訂位與開票系統，協助旅客購票及行程修改，也以票務專業支援其他單位同仁作業
Proficient in at least 5 airline reservation and ticketing systems within the given timeframe, assisting passengers with ticket purchases and itinerary modifications. Also provided ticketing expertise to support colleagues in other departments.
-罷工影響的1個月內，配合公司調度，無缺勤紀錄，盡可能協助旅客完成行程
During a one-month period affected by strikes, I cooperated with company scheduling and maintained a perfect attendance record, doing my utmost to assist passengers in completing their travel arrangements.

Reservations Ticketing Agent

-時限內掌握至少10家航空報到系統與相關規定，協助旅客報到、行李托運、旅行文件確認
Within the given timeframe, I mastered at least 10 airline check-in systems and related regulations, assisting passengers with the check-in process, baggage handling, and verifying travel documents.
-獲得總公司頒發的機場單位一線菁英的表揚
Received commendation as an outstanding frontline elite in the airport unit from the headquarters.
-到職2年內被挑選至高端旅客服務組
Within two years of joining the company, I was selected to join the high-end passenger service team, catering to the needs of elite travelers.

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