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導入飯店經驗，並順利開業經營，現任為一間國際飯店集團飯店品牌資訊技術經理，維持飯店系統穩定運營。

吳鳳科技大學 WuFeng University

Assistant IT Manager @ Kaohsiung Central Park Hotel Indigo

李弘文

Kaohsiung Central Park Hotel Indigo

Assistant IT Manager

Kaohsiung  City
InterContinental  Hotels  Group                                                        Oct 2017 - Present
I  join  Intercontinental  Hotel  Group  in  2017  for  responsible  business.
• Manage  and  monitor  the  operation  of  all  computer  hardware,  ensure  all  systems  are  working  and  installed  properly,  and  serve  as  the  primary  contact  for  servicing  the  computer  hardware.
• Ensure  that  all  systems  are  covered  by  the  proper  maintenance  contracts  and  that  preventive  maintenance  is  performed  as  required.
• Continually  keep  informed  of  approved  systems  and  technology  that  may  contribute  to  improve  hotel  efficiency,  including,  but  not  limited  to  :
- Cabling  Systems
- Personal  Computer  and  Software
- Electronic  Key  Systems
- Accounting  Systems
- Other  Systems
• Maintain  an  up-to-date  inventory  of  all  computer  hardware.
• Manage  the  configuration  reports,  job  control  languages,  program  files  and  data  files  on  the  computer  system(s)  to  ensure  maximum  operating  efficiency.
• Monitor  the  performance  of  the  software  and  maintain  a  log  book  of  performance  report  e.g.,  through  systems  measurement  facility/utility,  error  and  integrity  check  reports,  system  malfunctions  and  solutions.
• Establish  documents,  test,  and  communicate  appropriate  emergency  procedures  to  follow  when  the  hotel  computer  system(s)  are  inoperable.
• Ensure  that  all  computer  media  saves  and  back-ups  are  completed,  documented  and  stored  per  IHG  specifications.
• Manage  the  day  to  day  activities  of  the  Information  Technology  function,  plan  and  organize  work.
• Install  and  test  corporate  approved  program  changes  to  the  hotel  computer  system(s).
• Investigate  and  report  software  problems  to  the  vendor,  or  appropriate  corporate  department.
• Understand  all  standard  and  customized  features  and  functions  of  the  hotel  front  office  systems,  point  of  sale  systems,  and  other  systems,  including  but  not  limited  to  system  security,  system  reports,  manager  functions,  system  utilities,  and  user  functions.
• Control  the  key/lock  for  computer  room  and  ensure  that  the  computer  room  fire  protection,  temperature  control,  and  power  requirements  meet  the  company  security  specification  as  described  in  the  company  security  system.
• Control  all  user  ID’s,  passwords,  and  security  parameters.
• Maintain  technical  and  user  documentation,  systems  reports,  newsletter  and  announcement  in  an  orderly  and  secure  fashion.
• Complete  &  distribute  activity  reports,  program  trouble  reports,  and  enhancement  list.
• Perform  other  duties  as  assigned.
• Develop  and  control  the  departmental  budget.
• Coordinate  purchase  of  program  applications  or  enhancements  to  meet  specific  hotel  needs  only  if  these  applications  are  not  covered  by  existing  standards  prescribed  by  the  corporate  office.

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