Client: GoalsMapper - Conducted comprehensive user research to inform product and user experience directions. - Worked with stakeholders to actualize concepts, going from inception to high fidelity prototypes. - Enhanced existing products and designs through strategic improvements. Client: Zypsy - Collaborated in storyboarding and user flow ideation for potential products. - Assisted in Lo-Fi UI design work. - Researched on and assisted in various legal related work.

- Successfully grew social media account followers through engaging and creative content strategies. - Developed and wrote in-depth threads and articles on various topics including web3, design, startups, and leadership. - Stayed updated on industry developments and emerging trends to provide timely and relevant content to the audience. - Collaborated with cross-functional teams to ensure alignment and consistency in visual storytelling.

- Designed multiple features and solutions for the B2B SaaS platform for Financial Consultants. - Conducted usability testing and user research to iterate on designs and ensure user satisfaction. - Collaborated with cofounders and stakeholders to drive success for both businesses and theirs clients. - Implemented a new design system and direction to ensure visual consistency and simplify development. - Contributed to GoalsMapper's mission to help Financial Consultants visualize the success of their clients. - Increased user retention by 23.7% over a 12 month period.

- Designed, launched, and continuously iterated on an advanced language learning app with a novel approach to learning using natural language processing. - Averaged 4% weekly growth in revenue. Top 5 in Taiwanese iOS App Store English Learning apps. - Conducted user interviews to identify intermediate language learners' needs and current behaviors towards the problem. - Identified the root cause of failure to learn (sustaining motivation over time) and designed a minimal behavior-changing approach to learning. - Created a design system to allow for consistent designs and better scaling of product development for the future. - Grew total paid users from 12 to 200+ in a year.

- Partnered with a medical start to help launch a web based 3D surgery planning platform MVP. - Helped lead the team through the whole design process as the lead designer. - Executed research and from results, discovered problem spaces for design opportunities. - Worked up designs from lo-fi wireframes to high fidelity prototypes. - Collaborated remotely with product managers and developers to implement and deploy a functional MVP experience for eventual handoff to the partnered startup to use for attracting investments.

- Conducted qualitative and quantitative research of user behavior and market trends. - Ideated and developed tailored-made strategies from insights identified from analyzing data - Put together and presented multiple slide decks to C-level stakeholders and clients. - Created Design Specs and worked alongside developers to implement them. - Assisted in hiring and mentoring a new design team for the client. - Through a redesign proposal, helped a major client increase user growth by 30% and repeat purchase rate by 20% in 2020

-Managed a team of 6 reps and facilitated communications between departments, ensuring complaints are addressed. - Help develop and implement customer service policies. - Implemented solutions to improve services for both customer and business end. - Handled inquiries and complaints from customers worldwide.

-Helped resolve product and service problems by clarifying the customer's complaint via email and/or social media. -Handled complaints and provided appropriate solutions and alternatives within the time limits and follow up to ensure resolution and satisfaction, building sustainable relationships. -Managed Social Media Platform, scheduling posts, creating brand awareness and ensuring positive interaction with followers.

- Assisted in daily paperwork. - Secretarial duties. - Delegating guests. - Translation of MOUs, legal documents, letters, emails.

- Visitor’s arrangements/paperwork - Doing Market Research - Event coordination - Maintaining materials and contact list - Assisting with political reports - Liaison of PAS program - Delegating guests - Minor translations

- Taught Basic English to 3rd graders in Gu-shan Elementary School. - Facilitated communication between foreign students and local teachers - Syllabus designing