Formulate and operate the system to support home agents in remaining in their position and their mental health. User Satisfaction & Qualitative Analysis Skills: Analyzed the findings from 3 reports of home agents' surveys; clearly communicate with home agents of their concerns to avoid public relations issues. User Contact Management skills: Integrated all contact points with the home agents to make consistent statement for similar situations in order to manage the interaction between the enterprise and the home agents. Business Problem Solving Skills: Managed every feedback from the home agents and determined whether the team will accept the advice and adjust our system or not. Conducted weekly team conferences with the problem owners to discuss their solutions and track down their schedule to make sure the team was actually making progress. Qualitative interviewing skills: Interviewed with 10 home agents online to discuss work problems and to support their mental health.

Led at least 10 conferences over the whole country to discuss the ongoing new educational policy with at least 70 participants including professors, high school teachers, students, and parents. Communication & Integrating Skills: Promoted communication and interaction in the table by encouraging participants to share their experiences throughout the year and found out what they really concerned about.

Conducted 2 large events for over 500 students with 4 different departments to enhance the relationship between different students. Emergency Problem-Solving Skills : Managed recruiting efforts in a one-week event and made suitable manpower development to cope with emergency situations; making lists of helpers the day before the event and arrange spare manpower.