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Linda
Looking for new opportunity!
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Linda

Looking for new opportunity!
I am a Management graduate from Sahid University with work experience in customer service. Throughout my academic journey, I successfully navigated various situations and applied these skills in customer-focused roles. This experience not only enhanced my skills but also strengthened my interest in creating positive customer experiences. I have worked in several industries, including F&B, retail, and online shops, which helped me understand diverse customer needs. I have taken on a new role as a Virtual Assistant in Social Media. In this position, I am learning to develop my business and offer services to entrepreneurs or companies seeking support in the digital era. I am doing this to continually refine my skills and acquire expertise to aid business growth. Nevertheless, I remain open to opportunities that align with my educational background and work experience. I believe that with my experience and skills, I can positively contribute to advancing businesses and achieving desired goals.
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SGB VA
Sahid University
Depok City, West Java, Indonesia

Professional Background

  • Current status
    Open to opportunities
  • Profession
  • Fields
  • Work experience
    4-6 years
  • Management
    None
  • Skills
    Time Management
    Communications
    Fast Learner
    Team Player
    Resolve Customer Complaints
    Provide Customer Service
    Social Media
    Word
    Microsoft Office
    PowerPoint
  • Languages
    English
    Beginner
  • Highest level of education

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Customer Success / Marketing Specialist / Account Executive / Operation / Community
  • Desired work locations
    Jakarta, Indonesia
    Depok, Depok City, West Java, Indonesia
    Remote, OR 97458, USA
  • Freelance
    Full-time freelancer

Work Experience

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Social Media Virtual Assistant

SGB VA
Freelance
Sep 2023 - Present
In my role, I manage social media accounts by creating engaging and relevant posts. This involves developing a content strategy, planning and scheduling posts, and ensuring timely execution. Interacting with customers is a crucial aspect of my responsibilities, where I promptly respond to inquiries, comments, and messages, fostering positive engagement and building a sense of community. Additionally, I handle the creative side of things, crafting visually appealing and compelling content to resonate with the target audience. Creating content calendars, strategizing content plans, and adapting them based on analytics and trends are all part of my efforts to ensure a cohesive and effective social media presence for the businesses I support.
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BARISTA

Dec 2019 - Aug 2023
3 yrs 9 mos
South Jakarta, South Jakarta City, Jakarta, Indonesia
-Providing customer service through direct interactions, I focus on delivering a customer experience that contributes to the smooth operational flow of the business. -Handling over 100 orders daily demonstrates my commitment to efficiency without compromising service quality. This consistent performance not only reflects my ability to thrive in a fast-paced environment but also underscores my dedication to ensuring a high level of customer satisfaction in every transaction. -Proficient in managing modern payment systems by operating cash registers and handling various payment methods, my skills not only streamline financial transactions but also signify a commitment to contributing to every business transaction.
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CASHIER

Sep 2016 - Dec 2018
2 yrs 4 mos
South Jakarta, South Jakarta City, Jakarta, Indonesia
-Collecting dozens of sales transactions per day in cash, debit, or credit accurately is crucial to supporting the seamless operation of the business, ensuring precise financial records and contributing to the overall efficiency of transactions. -Contributing to monitoring the company's financial performance, I consistently make data recaps and records of hundreds of transactional transactions regularly. This meticulous approach not only aids in maintaining accurate financial records but also provides valuable insights for strategic decision-making. -Successfully addressing customer complaints is achieved by proactively providing information and promoting products through an in-depth understanding of existing product knowledge. This approach not only resolves immediate concerns but also cultivates a positive customer experience and loyalty.

ADMINISTRATION

Aug 2014 - Jul 2016
2 yrs 0 mos
Depok, Depok City, West Java, Indonesia
-Meticulously pour in detailed reports, contributing to a comprehensive understanding of the company's sales performance and facilitating informed decision-making. -Contributing to the smooth operation of the company's administration, I ensure timely input and seamless data integration, enhancing overall efficiency in organizational processes. -Resolving customer complaints via phone, email, and social media, I am adept at addressing concerns promptly and effectively, ensuring a positive customer experience, and maintaining the company's reputation for excellent customer service. -Serving the needs of customers and ensuring satisfaction, I regularly provide information on more than 20 products. This not only showcases my product knowledge but also contributes to building strong customer relationships and fostering loyalty.

Education

Bachelor’s Degree
Marketing Management
2018 - 2022

Licenses & Certifications

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SGB VA
Credential ID: linda
Issued Oct 2023
No Expiration Date