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楊立騰
Customer Support Engineer
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楊立騰
Customer Support Engineer
目前於萬里雲擔任技術支援工程師,專職於 Apigee 領域,包含問題排查與 Proxy 撰寫。同時也處理 GCP 上各式服務 MSP 客戶的需求與問題排查。
CloudMile 萬里雲
國立台北大學
台灣新北市
Professional Background
Current status
Employed
・
Ready to interview
Profession
Technical Customer Service Engineer
Fields
SaaS / Cloud Services
Work experience
1-2 years (1-2 years relevant)
Management
None
Skills
Python
R language
Linux
AWS Cloud Service
Excel
excel vba
PowerPoint
Word
Google Cloud Platform (GCP)
Serverless Computing
APIGEE API Management
APIGEE
Languages
Chinese
・
Native or Bilingual
English
・
Professional
Highest level of education
Bachelor
Job search preferences
Desired job type
Full-time
・
Interested in working remotely
Desired positions
雲端工程師,雲端架構師
Desired work locations
Taipei City, Taiwan
・
Hsinchu County, Taiwan
・
Taiwan
Freelance
Part-time freelancer
Work Experience
Cloud Support Engineer
CloudMile 萬里雲
・
Full-time
Jun 2022
-
Present
解決客戶在 GCP 雲端操作上、使用上所遇到的問題,已處理超過 250 個以上的問題。主要領域為無伺服器架構、k8s、與 Linux VM。 具有 Apigee X 與 Hybrid 環境除錯豐富經驗,已處理 70 個以上的問題。 具備開發 Apigee Proxy 的能力,能依照不同需求與情境撰寫出適合的 Proxy。 服務 MSP 海外客戶,有處理超過 10 次以上 P1 緊急問題的經驗。 撰寫超過 30 篇內部使用知識庫。
社長
台北大學模擬聯合國會議社
May 2019
-
Jun 2021
・
2 yrs 2 mos
整合與分配各部門的工作任務,並與校方建立穩定溝通的管道。 監督社團工作執行進度,每周進行進度周報,使社團運作順暢。 帶領團員參與模擬聯合國會議。 有效招募社團新成員達100%。
實習專員
財團法人中鼎教育基金會(CTCIEF)
Jul 2020
-
Aug 2020
・
2 mos
帶入自動化之思維,減少處理繁瑣報名者表單的時間達30%。 組織「2020青年永續領袖營」活動,並參與流程安排、使用Adobe AI, PS進行海報文宣處理,與活動場控。
挪威代表
哈佛世界模擬聯合國會議
Mar 2019
-
Mar 2019
・
1 mo
擔任挪威代表參與裁軍及國際安全委員會(DISEC)。 主動與歐洲22國和數個具相同立場之國家建立夥伴關係,並多次主動上台進行議題討論,提高挪威於會議中受關注程度。 分析該議題與國際法,並參與決議案撰寫。
Education
國立台北大學
Bachelor of Business Administration (BBA)
・
企業管理
2017 - 2021
Licenses & Certifications
CKA: Certified Kubernetes Administrator
The Linux Foundation
Expires Dec 2026
Professional Cloud Developer
Google Cloud
Credential ID: 3b790ec250d5411e9d74edc58f7e4a9e
Expires Aug 2025
Professional Cloud Network Engineer
Google Cloud
Credential ID: bfc04b7f65b448899271208cb4eaaff9
Expires Jul 2025
Professional Cloud DevOps Engineer
Google Cloud
Credential ID: 1016de10a868420381cfab54e62ace9e
Expires Feb 2025
Associate Cloud Engineer
Google Cloud
Credential ID: 47e7f93ec73d4e9f9d76758b608ebd14
Expires Sep 2025
Google Cloud Certified Professional Cloud Architect
Google Cloud
Credential ID: beff3d8918cc425b86f83db9deec5206
Expires Aug 2024
AWS Certified Cloud Practitioner
Amazon Web Services Training and Certification
Credential ID: XTBH047JJEF41XKQ
Expires Jul 2024