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I am not a very smart person, but I am a hard worker, I am easy to learn new things, I always try to improve myself, I am not easy to give up if I find difficulties, and I can do everything when I do my best.

Bachelor of Agriculture in Soil science; concentration in fertilization and soil

Universitas Gadjah Mada

Scholarship awardee for Student exchange program

Ibaraki University

Astrini Endika Putri

PT. Transcosmos Indonesia

Customer Service Supervisor

lead the team and directly give information, report, and did negotiation while meeting with clients. This project has the highest incoming call (up to 500 incoming calls in a day with 8 agents. Because of that, the quality score decreased. I help them to refresh and update product knowledge, I also train them how to speak patiently and make customers being easy to understand. After 4 months in this project, I can make them achieve the target and client being satisfied. I resigned on July 2019 because I am moving to Taiwan.

•	Making daily and payment update report
•	Monitoring the Quality of Outgoing call
While I joined this project, there is no agent who can achieve the target. After 3 months I give suggestions and train them, all agents can achieve the target. Because of that, I got promoted to be supervisor in new project.

Team Leader Customer Service

•	Troubleshooting about phone problems
•	Maintain good communication with clients and users
•	Learn more about software and hardware of the phone
I did not study about communication and software system very much at University, but in 6 months I always achieve the target and being the best agent of 21 agents. It proves that I can learn new things easily although I never learned about it before. I also got promoted to be Team Leader in 6 months.

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