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Customer Service / Project Management / Sales Support

National Yunlin University of Science and Technology

Global Customer Relation Management

Lucy Wang

Asus 華碩電腦股份有限公司

Global Customer Relationship Management

- Mangae outsourcing call centre KPI
- Work with APAC local managers on projects 
- Coordinate with cross function teammates, including engineers, product managers

- Manage tutor quality through monitoring numbers and metrics.
- Coordinate with cross function teammates, including engineer, designer, and marketer.
- Build seasonal sales campaigns / canvas for better LTV.
- Build In-App messages, notifications, email campaigns through Braze metric analysis.
- Offer information and service on product and achieve over 90% satisfaction rate. 


Snapask

Customer Success Associate

- Worked in language volunteer team
- Helped the athletes from foreign countries
-  Be the translator and  servant during the activity

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