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Louis Luo
Ocean Alexander Yacht -Technical Support Customer Service Agent (Electical/Mechanical)
2018 New TOEIC - 920 points 7 years experience in overseas sales 5 and half years of experience in the yacht industry
(1) Overseas Sales
(2) QA/QC Technical Support (Electrical/Mechanical) in Customer Service 3 and half years of overseas sales experience in the automobile fastener industry 3 years of domestic sales experience in the publishing industry
Ocean Alexander
文藻外語大學 Wenzao Ursuline University of Languages
Kaohsiung City, 台灣
Professional Background
- Current statusUnemployed
- ProfessionTechnical Customer Service Engineer・Logistics Coordinator・Account Manager
- FieldsManufacturing
- Work experience10-15 years (6-10 years relevant)
- ManagementI've had experience in managing 1-5 people
- Skills
- LanguagesChinese・Native or BilingualEnglish・Professional
- Highest level of educationBachelor
Job search preferences
- Desired job typeFull-time・Interested in working remotely
- Desired positions國內/外業務人員
- Desired work locationsKaohsiung City, Taiwan
- FreelancePart-time freelancer
Work Experience
QA/QC Engineer
Kaohsiung City, Taiwan
1. Handle Electrical/Mechanical-related warranty issues/customer complaints and provide timely assistance to the U.S. team.
2. Perform RCA to warranty issues and provide improvement suggestions to Engineering Departments.
3. Review yacht surveyor reports and conduct cross-functional communication with engineering departments.
Overseas Sales
Kaohsiung City, Taiwan
1. Work on projects with world-class shipyard Lürssen Yacht / Feadship | Royal Dutch Shipyards.
2. Second-hand yacht renewal projects.
3. Technical support and customer service.
4. Customized marine hardware and automation equipment.
5. Cross-functional communication with R&D and technicians.
Sales Specialist
Kaohsiung City, Taiwan
1. Work on multiple projects with Phillips Lighting, Kapsch, and Vestas.
2. Develop new business/Maintain existing customers.
3. Handle quality issues/customer complaints.
4. Set up quarterly and annual sales goals.
Overseas Sales
Kaohsiung City, Taiwan
1. Work with Tier 2 automobile fastener suppliers.
2. Domestic/Overseas fastener exhibition.
3. Handle quality issues/customer complaints/8D report if necessary.
4. Handle RFQ, purchasing order and the follow-ups.
5. Cross-functional communications with R&D and QA/QC department.
Deputy Sales Manager
Kaohsiung City, Taiwan
1. Lead a sales team to achieve sales target.
2. Perform public speeches in high schools.
3. Maintain good relationship with customers.
4. Overall regional planning.
Education
Licenses & Certifications
2018 New TOEIC - 920 points
Chun Shin Limited
English Tour Leader
中華民國觀光領隊協會
English Tour Guide
考試院考選部