a. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, QA) and follow up the process to keep the update from them. b. Provide prompt and accurate feedback to customers. c. Refer to internal database or external resources to provide accurate tech solutions. d. Ensure all issues and their resolution are properly logged and documented. e. Prioritize and manage several open issues at one time. f. Prepare accurate and timely reports. g. Serve as the first point of contact from our customers service team who seeking technical assistance. h. Determine the best solution based on the issue and details provided by customers. i. Follow-up and update customer status and information. j. Troubleshoot, diagnose, and resolve technical software issues. k. Suggest improvements on procedures. Lihat lebih sedikit

1. Act quickly to analyze the available data and find the root cause of the problem. 2. Develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates. 3. Participate in all stages of the product development process, including designing, building, and testing. 4. Create useful tools such as internal software to automate key processes or platforms where customers can send inquiries and reviews. 5. Interacting with product users, often external customers but sometimes also employees. These interactions can occur in various setups, including in-person meetings, phone calls, emails, and live messaging chats. In all of these cases, it’s vital to address concerns promptly and maintain a helpful attitude. 6. Prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides. 7. Can readily suggest overall product improvements, such as features that customers want. 8. Proactively evaluate engineering processes and provide recommendations to increase efficiency. Lihat lebih sedikit

A. Problem Solve and Troubleshoot b. Identify Potential Issues and solving c. Work with Cross-Functional Teams d. Setup environment e. Tuning Application f. Deployment g. Support SIT/UAT

A. Problem Solve and Troubleshoot b. Identify Potential Issues c. Work with Cross-Functional Teams d. Setup environment e. Tuning Application f. Deployment g. Support SIT/UAT

A. Problem Solve and Troubleshoot b. Identify Potential Issues c. Work with Cross-Functional Teams d. Setup environment e. Tuning Application f. Deployment g. Support SIT/UAT

a. Testing all new application and all new features for Bank Commonwealth b. Configuration and deploying module Switching ATM on server SIT and UAT c. Collect, analyze and resolve problems applications in production from branch and user d. Coordination with team project and vendor for every issue about project

a. Testing application (SIT/UAT) before release on production. b. Installation of applications in production. c. Analyze and resolve problems applications in production. d. Setting the configuration and ATM messaging. e. Coding some modul for project handled. f. Understand the NDC / DDC. g. Understand the ISO8583 messaging. h. Installation, configuration and maintenance servers for the development and production. i. Prepare and make a schedule of activities. j. Make a report of all activities. Lihat lebih sedikit