Dec 2020 - Present
Working actively with the developers to create a Devops Environment to converting the
legacy system to micro services base applications
Managing the APAC team operated from India and Singapore to make sure the proper
shift and covered during release and normal BAU days
Discussing with the entire stakeholder Business, Development and Project on new
requirement and making sure proper changes are gone through production base on
proper change management cycle.
Daily L2 BAU activities for the application involving incident management, event
management using tool like Geneos, change management, etc.
Provide service request to the user which involves complex reports requested by the
user through UNIX shell scripts or oracle query.
Handling P1 incidents which can impact the business.
Involved in release and bug fix activities.