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Avatar of Maisuroh.
Maisuroh
Admin Merchant Operational @ PT Valdo Sumber Daya Mandiri
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Maisuroh

Admin Merchant Operational @ PT Valdo Sumber Daya Mandiri
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Logo of the organization.
PT Valdo Sumber Daya Mandiri
Logo of the organization.
STMIK Jakarta STI&K

Professional Background

  • Current status
    Employed
  • Profession
    Customer Service / Support
    ・
    Logistics Coordinator
    ・
    Warehouse Specialist
  • Fields
    E-Commerce
  • Work experience
    4-6 years (4-6 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    Word
    Excel
    Google Drive
    PowerPoint
    Communication
  • Languages
    English
    ・
    Beginner
  • Highest level of education
    Associate

Job search preferences

  • Desired job type
    Full-time
    ・
    Interested in working remotely
  • Desired positions
    Data Entry or Customer Services
  • Desired work locations
    Jakarta, Indonesia
    ・
    Semarang, Semarang City, Central Java, Indonesia
    ・
    Yogyakarta, Yogyakarta City, Special Region of Yogyakarta, Indonesia
  • Freelance
    Full-time freelancer

Work Experience

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Admin Merchant Operational

PT Valdo Sumber Daya Mandiri
・
Contract
Feb 2023 - Present
East Jakarta, East Jakarta City, Jakarta, Indonesia
Membantu kendala dari sisi seller/penjual seputar penitipan barang di warehouse Dilayani Tokopedia, membantu buat purchase order agar barang yang di titipkan pada warehouse Jakarta bisa di distribusikan ke warehouse luar kota.

Customer Care Retention

PT. VADS Indonesia
・
Contract
Jan 2021 - Dec 2021
・
1 yr 0 mos
West Jakarta, Kebonjeruk, West Jakarta City, Jakarta, Indonesia
Membantu kendala khusus untuk seller/penjual seputar operasional toko dalam program Dilayani Tokopedia.

Quality Assurance

PT Mitracomm Ekasarana
・
Contract
Nov 2020 - Dec 2021
・
1 yr 2 mos
West Jakarta, Kebonjeruk, West Jakarta City, Jakarta, Indonesia
Mengevaluasi dan monitoring harian terhadap quality score agent. Customer Service e-mail agar terjaga KPI perusahaan.

Quality Assurance

PT Transcosmos Indonesia
・
Contract
Oct 2018 - Nov 2020
・
2 yrs 2 mos
Central Jakarta, Central Jakarta City, Jakarta, Indonesia
Mengevaluasi dan monitoring harian terhadap quality score agent. Customer Service e-mail agar terjaga KPI perusahaan.
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Customer Service Email

PT Transcosmos Indonesia
・
Contract
Aug 2017 - Sep 2018
・
1 yr 2 mos
Central Jakarta, Central Jakarta City, Jakarta, Indonesia
Membantu kendala dan menjawab pertanyaan pengguna Tokopedia seputar Payment, Account, Fraud, Logistic dan Product Digital.

Education

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STMIK Jakarta STI&K

Associate’s Degree
・
Manajemen Informatika
2011 - 2015
・
2.5/4 GPA
Description
Untuk jenjang kuliah saya kurang mendalami mata kuliah yang di pelajari, namun setelah lulus saya mencoba mengikuti kursus serta seminar untuk mencoba kembali materi saat kuliah.

Licenses & Certifications

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Maisuroh

Badan Nasional Sertifikasi Profesi (BNSP)
Credential ID: -
Expires Mar 2020