. SIEM Analysis using Splunk . Ticket system resolution/submittal with Cherwell/ServiceDesk/IPVOID . Research Internet Protocols, vulnerabilities, exploits . Microsoft Office Applications

. Logging and tracking all inbound issues, problems and requests using Connect wise . Create tickets, document, and report preparation of incidents . Meraki/Palo Alto network router, switch, or circuit troubleshooting . Support Windows Operating systems . Support Microsoft Office products . Third Shift Leadership role

. Support Windows Operating systems . Support Microsoft Office products . Support non-Clinical applications e.g. Star Learning, Village web . Support the desktop, telecom, and mobile device products . Excellent understanding and ability to support DaVita's proprietary Clinical Applications . Demonstrate problem solving and decision making ability . Communicating with customer, providing status updates, and follow-up ensuring satisfaction . Worked in a fast moving and highly monitored environment of over 200 users . Logging and tracking all inbound issues, problems and requests for service LYRIKAL PHANATIC 302-274-8724 WWW.LINKEDIN.COM/IN/M 302-241-5928 ARCELLUSBRADY/

. Analyze alarms . Trouble-shoot network router, switch, or circuit issues . Software troubleshooting . Create tickets, document, and report preparation of incidents . Co-ordinate with other level associates to resolve issues . Use of Cisco commands to resolve Cisco router issues . Knowledge of NNMI Network Management software . T Support Computers, phones, printers, VTC, wireless devices, etc. . Create accounts to create, delete, or move employees . Asset management . Issue iPhones, iPads, cell phones, hot spots . IT Equipment orders . Report missing or stolen equipment . Share Drive Management

. Responsible for Installation, maintenance and configuration of PCs and network operating systems . Maintenance of the network backup systems and network's authorization infrastructure . Performs configuration of authorization, authentication and directory services . Responsible for troubleshooting and debugging network related issues . Creates new user accounts in Microsoft Active Directory

. Responsible for protecting stored data on the computer system of the organization . Kept vital information from being stolen by installing various types of software as well as implemented policies . Handled troubleshooting in case of system malfunctions as well as monitored inner office network of the organization . Responsible for hiring and training staff and assist in case of requirement . Dealt with patching systems as well as locked down systems so that as to access by only authorized personnel