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由於具備外形與英文的優勢，所以畢業後主要都是在做第一線的工作，直接面對客戶，而且都是在知名企業或機關單位任職，比如：國泰航空公司, 香港快運航空等。也因為豐富的工作經歷，具備相關的能力，希望應徵 貴公司，從事理想的職務，為公司做最大的奉獻。

明愛白英奇專業學校 (香港/澳門)

Technical Customer Associate  @ Amazon Web Services (AWS)

Marcus Lam

Amazon Web Services (AWS)

Technical Customer Associate 

} Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
} Working with other customer support teams to ensure a consistent and high-quality level of support.
} Being a voice and advocate for our customers when something doesn’t feel right.
} Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
} Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
} Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
} Assisting with customer communication during AWS critical launches and support events.
} Assuming responsibility for developing detailed knowledge about specific product lines and features.
} Making sure internal knowledge reference pages are updated.

台灣台北市

} Professionally answer e-mails, phone calls, and supporting customers from various merchant platforms with questions regarding their order
} Data Entry
} Noting and forwarding any issues related to ordering/service, product info
and item listing to internal departments to ensure corrections are being made
} Facilitating return, exchange or refund of an order/item based on customer's request
} Tactfully resolve any customer complaint to ensure customer satisfaction } Other Customer Support related tasks as assigned

K2 Motor

Customer Service Representative 

-Attend a pre-flight briefing, during which you'll be assigned your working positions for the upcoming flight. Crew are informed of flight details, the schedule, the number of infants on board and if there are passengers with any special requirements, such as diabetic passengers or passengers in wheelchair.                             
-Carry out pre-flight duties, including checking the safety equipment and doing security checks, ensuring the aircraft is clean and tidy and that information in the seat pockets is up to date and all meals, drinks and stock are on board.                           
-Inform passengers of the aircraft about safety procedures and ensure that all hand luggage is securely stored away.                      
-Sell duty-free goods and advise passengers of any allowance restrictions in force at their destination.                                             
-Deal with any difficult or inebriated passengers (who may be acting in a rude or anti-social way) politely but firmly, to ensure the safety and comfort of everyone on the flight.                              
-Give first aid where necessary


香港快運航空有限公司 

Flight Attendant

-Perform all check-in and check-out tasks.                                          
-Manage online and phone reservations.                                             
-Inform customers about payment methods and verify their credit card data.                                                                                       
-Register guests collecting necessary information (like contact details and exact dates of their stay).                                                  
-Welcome guests upon their arrival and assign rooms.                     
-Provide information about our hotel, available rooms, rates and amenities.                                                                                                 
-Respond to clients’ complaints in a timely and professional manner.                                                                                                     
-Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.                 
-Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.         
-Upsell additional facilities and services, when appropriate.            
-Maintain updated records of bookings and payments.  

Ovolo Hotel

Front Desk Ambassador

-The ground staff are responsible for passenger service duties, which include the manning of check-in counters for departing passengers, as well as arrival and departure gates.                         
-To ensure passenger comfort, the ground crew is responsible for all cabin services.                                                                              
-Passenger service agents are hired by airlines to attend to customers before, after, or between flights.                                       
-Answering questions and assisting passengers with various needs.                                                                                                        
-Taking reservations.                                                                                 
-Issuing tickets.                                                                                         
-Verifying passenger identification & printing boarding passes.        
-Helping travelers to check in their baggage at ticket counters.       
-Ensuring the delivery of baggages.                                                       
-Conducting security screenings of passengers and their baggage may be required as well.

Marcus Lam’s posts