Bachelor of Arts (BA)・
International Sales and Marketing Management 2014 - 2018
Activities and societies
Exchange programme for one semester at Dalian Nationalities University, Dalian (China) in 2015
Exchange programme for one semester at Saint Petersburg Electrotechnical University, Saint Petersburg (Russia) in 2017 Extracurricular Study Program "Intercultural Cooperation in the Context of Innovation", Intercultural Cooperation LETI-ZIBAT
Description
Coursework: The main focus of my study was Marketing & Sales, Organization and Strategy.
Thesis title: How can the receiving organization access the impact of its 2020 Universal Billing Dispute Agent strategy to current billing processes, department structure and scope of work, and how to manage this change to improve customer’s experience.