Jul 2016 - Present
• Supporting the end users regarding software and hardware incidents and troubleshooting systems.
• Distribution and collecting of workstations, mobile phones and peripherals as part of the on-boarding and off-boarding process in the company.
• Maintaining the local network devices, fix telephony, cell phone devices, assets in the warehouse, printers, workstations and others.
• Participating actively in all network projects in all IBM locations in Sofia. The projects were related to office space allocation, expansion or relocation, network upgrades, and periodical device replacements. I was participating in the planning of the activities at each stage of the project’s lifecycle.
• Developing team knowledge within the team in technical and operational aspects.
• I am participating in the country’s mobile phone program and since October 2020 I am in charge of managing the program. I interlock with HR and finance department regarding the charges and the overspends related to the program.
• Participating in revisioning and updating of local policies and procedures in collaboration with local legal office, procurement department and CFO.