• Supporting the end users regarding software and hardware incidents and troubleshooting systems. • Distribution and collecting of workstations, mobile phones and peripherals as part of the on-boarding and off-boarding process in the company. • Maintaining the local network devices, fix telephony, cell phone devices, assets in the warehouse, printers, workstations and others. • Participating actively in all network projects in all IBM locations in Sofia. The projects were related to office space allocation, expansion or relocation, network upgrades, and periodical device replacements. I was participating in the planning of the activities at each stage of the project’s lifecycle. • Developing team knowledge within the team in technical and operational aspects. • I am participating in the country’s mobile phone program and since October 2020 I am in charge of managing the program. I interlock with HR and finance department regarding the charges and the overspends related to the program. • Participating in revisioning and updating of local policies and procedures in collaboration with local legal office, procurement department and CFO.

Maintaining of the proprietary software used by the company. Hardware maitenance of the IT network infrastructure of the company. There are more than 40 site/cashdesks. Upgrading of the existing network: new workstations, video cameras, fiscal printers and peripherals. Remote troubleshooting of the company software, remote support of all cashdesks. If necessary, carry out a site visit. Control and observance of incoming and outgoing file traffic between the company and its partners.

- October 2008 - April 2010. Motor Claim Settlement Expert front office in claim settlement center. Perform inspections and work with the relevant software. - April 2010 – January 2012. Expert back office in claim settlement center. Claims processing, work with trusted repair shops, calculation of insurance compensations collaborating with insurance brokers. - January 2012 – September 2012. Expert MTPL Green Card Department at the Headquarter of the company. Processing claims on events occurred abroad. Working mainly with the foreign correspondents of the company. Language of the held correspondence: English. - September 2012 – September 2015. Senior Expert at headquarter. Processing of overlimit claims, processing of "Casco" Insurance claims occurred abroad. Language of the held correspondence: English. Monitoring and control over the work of the claim settlement centers. Reporting to senior management staff regarding the processed claims.

Seasonal work in the United States