Founder of Insignia Business Solutions (Pty) Ltd; well-connected with strong networking and negotiating skills; liaison between distributor and customer Strategic planning, i.e., operations, merchandising, and marketing for online community; - Manage customer relations, brand positioning, revenue growth, financial management, driving operational excellence, business development, price negotiations. - Drive customer-centric culture of communication, collaboration, & accountability. - Manage all purchase orders & customer invoices; fulfill customer shipping needs; maintain timely correspondence with clients throughout duration of sale; communicated order status; provided tracking and confirmed delivery - Maintain accurate customer accounts, data, personnel information, inspections, audits, and local and state business policy changes

Provided professional support in the development of the Public Transport industry applying a substantial body of professional knowledge. Managed industry development and business partner management function, delivering efficient services to industry stakeholders. Successes - Implemented project planning and liaison strategies viz Analyses and evaluating of research data i.e. local public transportation needs and demands. Researched best practice within industry and incorporated into the project plan. - Managed Project Implementation viz. ensuring the preparation of a comprehensive stakeholder and engagement programme by creating facilitation mechanisms to enable adequate and effective communication with all BRT industry stakeholders and relevant government departments. - Project Administration: manage industry development activities in-line with project objectives i.e., monitoring performance and adherence to time andbudgetary deadlines and targets. - Project Initiation: implementing and maintaining Administrative, Knowledge Sharing systems and methodologies for Projects. Projects - Coordinated Law Enforcement Industry Transition Strategy - Implemented Industry business development planning and control systems - Implemented Industry capacitation and training - Drive business partner management strategy and process

Managed community, beneficiary and stakeholder input into the planning and design and construction phases in the implementation of integrated local housing projects in an allocated region where the City of Cape Town is the developer. Successes - Implemented project planning and liaison strategies viz. investigating and recording of information regarding local housing needs and demands. Researched and implement best practice within the industry and incorporating into the project plan i.e. preparing business funding applications - Created facilitation mechanisms to enable adequate and effective communication with all stakeholders i.e. community representatives, project committees, consultants, contractors, other service departments within relevant government departments. Projects • Valhalla Park Integrated Housing Project: Ongoing (year 3) • Belhar/Pentech Housing Project: Ongoing (year 3) • Delft Integrated Housing Project: Ongoing (year 2)

Coordinated the formation of partnerships with communities and professional stakeholders to facilitate the implementation of projects, processes and systems. Successes - Implemented key stakeholder programmes and projects; viz. building relationships, forming partnerships, networking and facilitation with stakeholders - Implemented systems, and controls for Projects and Assets viz. optimising the allocation and use of resources. Planning projects and monitoring performance and adherence to time and budgetary deadlines and targets.

Drive Competency Based Performance Management principles to work-processes in order to optimize employeeperformance. Managed stakeholder programs and projects; building relationships, forming partnerships, networking andfacilitation with stakeholders Successes - Implemented change management strategies for stakeholders. - Coordinated logistics: International Conferences on Public Private Partnerships, ILGM AGM - Facilitated process re-design of City's Health Department’s i.e. streamline work-shop processes - Facilitated re-designed and implementation of City’s policing systems and policies. - Project Manage establishment of the City's 100 Ward Committees in 100 Days City of Cape Town, initiative - Project Manage City Manager and Executive Mayor’s Road Shows