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Milena Duque
Casino Manager
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Milena Duque

Casino Manager
Over seven years of experience in the gambling industry. Product owner of Casino and Marketing products. Confident and proactive personality, eager to learn and embrace new challenges, teamwork enthusiast. I'm driven by strong values of transparency and commitment.
Betcris
Universidad Metropolitana
San José Province, San José, Costa Rica

Professional Background

  • Current status
    Employed
  • Profession
    Content Marketer
  • Fields
    Gambling Casinos
  • Work experience
    10-15 years (6-10 years relevant)
  • Management
  • Skills
    Bilingual Proficiency
    Project Management
    Sports Betting
    Marketing
    Word
    PowerPoint
    Social Media Marketing
    Casino Gaming
    Excel
  • Languages
    Spanish
    Native or Bilingual
    English
    Native or Bilingual
    German
    Beginner
    Italian
    Intermediate
  • Highest level of education

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Casino Manager
  • Desired work locations
  • Freelance
    Non-freelancer

Work Experience

Casino Ops Manager

Jan 2020 - Present
- Responsible for the daily operational running of the online casino product. - Marketing planning and promotional campaigns, acceptance testing of new releases, amongst others. - Key supporting position for the Head Of Casino, assist with the implementation of the casino strategy and vision.

Regional Scrum Master Chief

Feb 2019 - Feb 2020
1 yr 1 mo
-My main role as Scrum Master Chief aimed to lead projects of 10 countries where we operate. -Worked hand in hand with the COO, in order to align all regions into common OKR's towards the company's main objective. -I helped implement the Scrum framework companywide including teams in HQ.

Credit Management Specialist

Jan 2018 - Dec 2019
2 yrs 0 mos
- Main responsibilities in this position were keeping track of the most valuable agent accounts and company clients. - Great communication and customer service skills, logistics abilities and decision making were key elements for this role. - This was overall a trustworthy position were I was entitled to handle sensitive information.

Affiliate Manager

Aug 2013 - Nov 2017
4 yrs 4 mos
- Main responsibilities was keep track of promotions and affiliates strategies, keeping track of payments and new areas business and partnership deals. - I worked closely with the CMO, providing support in marketing campaigns and SEO optimization.

Customer Care Representative

Jan 2010 - Dec 2012
3 yrs 0 mos
Customer support and student help representative

Administrative Assistant

Jan 2006 - Dec 2008
3 yrs 0 mos

Education

Other
Modern Languages
2003 - 2008
Activities and societies
Minors in Business Administration and Marketing