• Managed key software platforms like ZAARC and WEBArc, ensuring optimal performance.
• Led over 150 on-site training sessions across Germany on ZAARC software, FPersV law, and
mandatory hardware usage, enhancing customer understanding and compliance.
• Configured telematics for fleet management and provided advanced Level 3 technical support.
• Installed driver card terminals and administered systems on Linux and Windows, ensuring stability.
• Collaborated with development teams for bug tracking and resolution, enhancing software quality.