Administrator of Customer care Systems and technical support . Creating and development a WordPress & Moodle & Survey systems for internal employees. Collect testing needs from internal clients, and determine priorities that are consistent with business goals and objectives. Proactively identify methods and solutions for how to improve the usability of business applications. Test enhancements, bug fixes and newly developed features focusing on quality and reliability. Advising the business when to involve user research and testing Work with UX team to plan usability test, develop success criteria, analyze results and provide recommendations in accordance with FDA and other regulatory guidance Carry out data clean up activities, resolve incidents and implement operational change requests.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.