I am an IT Support professional with 5 years extensive experience in this industry. I have in-depth knowledge of operating systems, networks and computer hardware. During my career, I have successfully completed a variety of complex IT projects, including network troubleshooting, data recovery, and software configuration. I also have strong communication skills to effectively explain technical solutions to non-technical users. I have strong expertise in providing technical support to end users. I have experience handling support tickets, identifying problems, and providing efficient and timely solutions. In addition, I also have the ability to carry out systematic troubleshooting and routine maintenance of hardware and software. I have a patient and trustworthy personality, which allows me to work well in stressful situations and solve problems quickly. I strongly believe in the importance of team collaboration in achieving success in a work environment. I have experience working in cross-departmental teams to ensure alignment in the implementation of IT projects. In addition, I also have a strong desire to continue to develop my knowledge in the IT field, and I always stay abreast of the latest trends and developments in technology. I hold certifications in areas such as MikroTik Certified Network Associate (MTCNA) and Microsoft Database Fundamental (MTA), which demonstrate my commitment to professional excellence in my IT career.