Handle North American Amazon customers or clients with their accounts, orders, pre and post purchasing queries. Promoted as a Subject Matter Expert with in 8 months of hitting production. Handled a Team of 12 members as a mentor. Awarded with Employee of the year 2021. Achieved high level of customer satisfaction by maintaining PRR above 95% during whole tenure while working for Amazon-Flex & DSL. Worked on Multiple channels support i.e., Chat, Call & Email. Supports other markets such as UK, IN, Australia when needed.