- Developed and produced comprehensive product catalogs, including detailed product descriptions, and high-quality images, to effectively showcase the company's product offerings and drive sales
- Provided accurate and timely translation services from English to Chinese for a variety of documents
- Oversaw the management of the company website's backend, including content updates to ensure optimal user experience, and alignment with business objectives.
- Collaborated with the supervisor to facilitate order fulfillment and delivery to customers, including order processing, packaging, and shipping, to ensure timely and accurate delivery of products and customer satisfaction
- Assisted the supervisor in resolving technical issues and providing support to customers, utilizing strong technical knowledge and effective communication skills to troubleshoot problems and ensure customer satisfaction