Supporting the external sales team in complete sales cycle. Serve customers by identifying their requirement, provide product information by answering questions and requests, receive and respond to enquiries received from customers. Prepare cost estimates/quotations by studying all related customer documents consulting with sales team. Handles all sales orders processing with accuracy and timeliness for local orders and export shipments. Follow up with factories and internal departments for tracking orders and ensure timely delivery. Ensure structured documentation process post-delivery & coordinate with service team for after sales support. Preparing quotations and processing invoices following the close of orders and forwarded to follow up on payment with customers. Coordinating with the clients, freight forwarders, sales managers and other people that are involve in the shipment. Handles decisions regarding the scheduling and movement of materials. Schedules and dispatches materials to meet customer requests and expectations based up on the nature of call, urgency, contractual obligation, available resources and customer needs. Maintain all monthly and weekly data of customers, inclusive of payments, order histories, Invoices. Dealing with correspondence, complaints and queries.

Compose technical reports and documentations according to company standards. Analysed AMC contracts with customers and generate invoice on timely basis. Ensure that relevant safety measures have been put in place for workers and provide induction training, TBTs as and when required. Conducting PPM without any delays and preparing Service reports and raise quotation to customers. Direct survey for new projects and contracts. Preparation of quotation upon service reports. Compose technical reports and documentations according to company standards. Analysed AMC contracts with customers and generate invoice on timely basis. Ensuring all PPM are carried out within the scheduled period. Generating job orders and updating the status of projects in the ERP System.