-Developed and delivered comprehensive training programs, utilizing engaging instructional techniques to enhance participants' knowledge and skills. -Conducted training needs assessments to identify gaps and create customized training solutions that addressed specific learning objectives. -Facilitated interactive training sessions, fostering a collaborative learning environment that encouraged participant engagement and active participation. -Evaluated training effectiveness through post-training assessments and surveys, providing valuable insights for continuous improvement and enhancing learning outcomes. -Delivered analysis based sessions during nesting phase for new hires to maximize their performance, by identifying their needs. -Launched a new line of business working with a off shore client for Transcom.

-Completed in-depth product design tests using updated software tools. -Designed website layouts, templates and unique branded looks. -Designed creative digital displays used in online advertising for local businesses. -Developed creative design for print materials, banners and signs.

-Initiated contact center as a service for Zyda's clients. - Delivered training to the new hires. -Created training material that matches the client needs after discussing the service and understanding their brands identity. -Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. -Provided primary customer support to internal and external customers. -Clarified customer issues and determined root cause of problems to resolve product or service complaints. -Updated account information to maintain customer records. -Identified sales opportunities by assessing environment and devising and implementing winning strategy. -Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.

-Collected information about company objectives and employee deficiencies in order to assess training needs. -Developed engaging and entertaining presentations to maintain employee attention and improve impact of training. -Monitored employee progress and gave feedback to management and additional training requirements. -Maintained records on attendance and participation. Selected curriculum and developed lesson plans to educate employees on specific Sales and Soft skills topics. -Developed training programs to meet company objectives. Collaborated with management to identify company training needs and scheduling. -Developed effective training manuals, modules and teaching aids. -Held demonstrations and one-on-one coaching sessions.

-Provided accurate information about promotions, customer programs and products, helping drive high customer retention. -Promoted available products and services to customers during service, account management and order calls. -Leveraged sales expertise to promote products and capitalize on upsell opportunities. -Logged call information and solutions provided into internal database. -Contributed subject matter expertise to monthly meetings, recommending process improvements for entire department. -Responsible for retaining VIP customer that wish to leave the company for other providers or file law suits against the company.