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Motivated CSR , Skilled at meeting customer needs with expert customer rapport.stays on top of demands in fast-paced environments by effectively using slow Periods.Maintain Organized ,clean and safe work areas with 
 diligent attention to important details. 
  
 ADDRESS 
 28 Adly Kafafy Masr el gededa (EL NOZHA) 
 01128962753 
 samehnada735@gmail.com

Faculty of Law Ain Shams university

Subject Matter Expert

Nada sameh

Concentrix

team leader

leading a team helping them to work on there numbers Supporting them to gain the knowledge in how to communicate with the customer and solve his problems as well to gain Sabre , Amadeus and farelogix sprk knowledge and product knowledge.
Developed successful project goals and strategies in collaboration 
with team members. 


Cairo, Cairo Governorate, Egypt

Support New waves of new employees to gain the knowledge and 
 	 experience to communicate with the customer for problem solving 
 	 		 Sabre support, Amadeus support, soft skills. 
 	 		 Troubleshoot problems and developed successful solutions. 
 	 		 Developed successful project goals and strategies in collaboration 
 	 with team members. 
 	 		 Worked on hotel changes, cancellations and booking. 
 	 		 Worked on flight Exchanges, Schedule changes, cancellations and refunds.

Teleperformance

customer service and ticketing agent,
handling customer's requests  Worked on flight Exchanges , Schedule changes ,cancellations and 
refunds over the phone and via chat.


Wego

front office ticketing agent

Exceeded Sales objectives with tenacious approach to capturing new 
 	 leads and customers. 
 
 		 Improved profitability of existing accounts by continuously reviewing 
 	 opportunities, identifying key personnel, and building strong 
 connections. 
 		 Maximized customer satisfaction by quickly responding to any concern 
 or request. 
 		 Making outbound calls to achieve a sales target for mobile packages.

Nada sameh’s posts