Avatar of Kavaskar Nagendran.
Kavaskar Nagendran
Manager Operations
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Kavaskar Nagendran

Manager Operations
Stong interpersonal and communication skills and the ability to develop and maintain effective relationships as a team player. Negotiation and people management for conflict and dispute resolution. A high degree of analytical & decision-making skills for problem identification and provide solutions. Database management on planning and reviewing. Adoptability and flexibility towards work environment, culture, and ability to work under pressure. Ability in Monitoring, Coaching, and training individuals. Effective and efficient professional public relations. Handling multiple task activities in an effective and efficient manner. Quick in learning and developing knowledge. Being able to be self-motivated.
SCICOM Lanka Pvt Ltd
Cambridge college of Business and Management

Professional Background

  • Current status
  • Profession
  • Fields
    Consumer Goods
  • Work experience
    10-15 years (10-15 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    Multitasking
    Interpersonal and Communication Skills
    Ability To Work Under Pressure
    Public Relations
    Decision Making
    Team Player
    MS Office
    Problem Solving
  • Languages
    English
    Professional
    Tamil
    Fluent
    Sinhala
    Intermediate
  • Highest level of education
    Master

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Manager Operations
  • Desired work locations
  • Freelance
    Non-freelancer

Work Experience

Manager Operations

Feb 2020 - Present
To work very closely with peers to ensure that at all times the contact centre is performing in line with industry world-class standards. To act in a mentoring role, coaching the team with the overall responsibilities for their ongoing development and improvement. Meeting individual KPIs on a daily, weekly, and monthly basis. Develop, plan and initiate short-term and long-term motivational activities for the team assigned. Maintaining Client updates and requirements.

Assistant Manager Operations

Feb 2017 - Feb 2020
3 yrs 1 mo
Actively measure the performance of the team and ensure that all action points and deliverables are met within the agreed time frames. To work very closely with peers to ensure that at all times the contact center is performing in line with industry world-class standards. To act in a mentoring role, coaching the team with the overall responsibilities for their ongoing development and improvement. Develop, plan and initiate short-term and long-term motivational activities for the team assigned.

Assistant Manager Operations

Jan 2013 - Feb 2017
4 yrs 2 mos
Actively measure the performance of the team and ensure that all action points and deliverables are met within the agreed time frames. To work very closely with peers to ensure that at all times the contact center is performing in line with industry world-class standards. To act in a mentoring role, coaching the team with the overall responsibilities for their ongoing development and improvement. Develop, plan and initiate short-term and long-term motivational activities for the team assigned.

Team Manager

Jul 2012 - Jan 2013
7 mos
Handling inbound supervisor calls with regards to complaints of Web solutions Escalation of customer issues to relevant departments and follow-up on resolution. Meeting individual KPIs on a daily, weekly, and monthly basis. Providing professional customer service for requests & complaints on a daily basis.

Team Leader

Jan 2010 - Mar 2011
1 yr 3 mos
Analyzing the team targets on a daily, weekly, and monthly basis. Maintaining Client updates and requirements. Circulating reports on Performance targets internally and externally with clients. Providing re-training for agents in order to improve performance.

Customer Care Executive

Feb 2008 - Dec 2009
1 yr 11 mos
Handling inbound calls with regard to inquiries and complaints of Post-paid, Prepaid, and Corporate packages. Escalation of customer issues to relevant departments and follow-up on resolution. Meeting individual KPIs on a daily, weekly, and monthly basis. Providing professional customer service internally and externally in all three languages known.

Voice & Accent Trainer

Dec 2006 - Jan 2007
2 mos
To ensure skill levels of operational teams are maintained to the agreed standard Providing New recruit training and skill level training. Voice and accent training online for Asian countries such as - India, Bangladesh, Philippines.

Bartender

Feb 2005 - Aug 2005
7 mos
Serve wine, and bottled or draft beer. Take beverage orders from serving staff or directly from patrons. Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.

Education

Master of Business Administration (MBA)
Currently Following MBA
2021 - 2022
Other
Cabin Crew
2009 - 2009
Other
Hotel Course
2003 - 2003
Other
Completed Ordinary level
2002 - 2002