-Led a team of telesales and customer service representatives, providing guidance and support to ensure efficient and satisfactory customer interactions.
-Received and processed customer information, suggestions, and inquiries through various channels such as phone, Zalo, and chatbots, demonstrating excellent communication and problem-solving skills.
-Assisted clients in need, addressing their inquiries, comments, and requests promptly and accurately, ensuring their satisfaction and loyalty.
-Maintained accurate records of client interactions and forwarded relevant data to the appropriate departments for further action, contributing to streamlined and effective handling of customer issues.
-Conducted employee training sessions focused on enhancing soft skills and professional credentials, creating informative and engaging slides for the department's training program.