Avatar of Nurissa Kellydia.
Profile
Posts
0Connections
In
Avatar of the user.

Nurissa Kellydia

DBS Bank
I have over 4 years of retail experience, as well as a combination of 1 year working for Ministry Of Manpower and DBS Bank as a CSO. My communication, teamwork and listening proactively have helped through difficult times during the holidays. My communication/customer service skill has helped to gain more sales as well as helped customers feel calm when calling in with regards of their bank account being compromised etc. The composure skills that i have helped me through the stressful and busiest of time. I have gained so many different skills throughout the years and i am curious and thrilled to know more.
Logo of the organization.
DBS Bank
Singapore

Trình độ chuyên môn

  • Tình trạng hiện tại
  • Nghề nghiệp
    Kỹ sư quy trình
  • Lĩnh vực
    Cơ khí / Kỹ thuật Công nghiệp
  • Kinh nghiệm làm việc
    2-4 năm (Dưới 1 năm liên quan)
  • Kinh nghiệm quản lý
    Chưa có
  • Kỹ năng
    Communication Skills
    Interpersonal Skills
    Multitasking
    Teamwork
    Attention To Details
    Attention To Detail
    Composure
    Critical Thinking
    Problem Solving Skills
  • Ngôn ngữ
    English
    Thông thạo
    Malay
    Thông thạo
  • Trình độ học vấn cao nhất

Ưu tiên tìm kiếm việc làm

  • Hình thức làm việc mong muốn
    Intern
    Quan tâm đến làm việc từ xa
  • Vị trí làm việc mong muốn
  • Địa điểm làm việc mong muốn
  • Freelance
    Không phải freelancer

Kinh nghiệm làm việc

Logo of the organization.

Customer Service Officer

DBS Bank
Full-time
11/2022 - Hiện tại
Singapore
Provided accurate and appropriate information in response to customer inquiries. Appropriately communicate with upset customers to resolve concerns and questions regarding their bank account. Demonstrated mastery of customer service call script within specified timeframes. Addressed the customer service inquiries in a timely and accurate fashion. Maintained up-to- date records at all times.

Retail Assistant

10/2021 - Hiện tại
As well as other retail jobs, communication is important as much as interpersonal skill. Listening to the leader as well as customers helps to gather information and do what needed to be done to avoid any possible disruption.

Customer Service Executive Officer

07/2022 - 10/2022
4 mos
Collected customer feedback through outbound calls to make process changes to exceed customer satisfaction goals. Ran reports and supplied data to fulfill customer surveys.

Retail Assistant

10/2017 - 05/2020
2 yrs 8 mos
As a retail assistant i have picked up communication skills, with customers and especially with my team mates. Communication skills plays an important role in any jobs as it allows everyone to understand information so there will not be miscommunication or lesser. Composure skill is also needed as retail assistants when it comes to crowd, this is need in other jobs as we need to have the ability to maintain a level-head in a high intensity situation.

Học vấn

Tạm thời chưa có nội dung.