Cleared dishes, trays and carts from rooms with discretion and professionalism. Prepared special services for guests such as honeymoon and other romantic packages. Protected guests by following proper food handling procedures. Restocked supplies to keep team efficient and ready for guests' orders. Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes. Kept work environments, equipment and trays clean and sanitized for guests. Met guests' needs by delivering meals and snacks and retrieving additional items. Verified accuracy and quality of orders before delivery. Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions. Completed ordered with speed and accuracy, maintaining exceptional service standards each day. Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Interpreted management directives to define and document administrative staff processes. Produced detailed reports to track trends and keep senior management informed. Monitored and updated employee database and managed scheduling for team. Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives. Managed daily payment processing and drafted related financial documents. Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Bussed and reset tables to keep dining room and work areas clean.