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Jamf 200

Jamf

Highly focused on a comprehensive knowledge of how to maintain a professional, helpful, and courteous relationship with allocated customers.
Having an enthusiastic and positive attitude and working hard to ensure that customers receive an excellent level of service.
Able to collect and analyze information, digest facts/figures, and quickly grasp complex technical issues.
Excellent negotiation, communication, and problem-solving skills and swiftly identify the root of any problem, develops, and effective solution.

National Taipei University of Business was founded in 1917. This prestigious century-old school is an excellent vocational business university and one of the most important institutions in Taiwan that cultivate talented business personnel. The university specializes in business studies, emphasizes commercial innovative design and practical education, actively cooperating with industry, and facilitating student internships.

The University implements a curriculum that not only can develop students’ professional skills but also their character and principles. NTUB graduates are largely social elites and favored employees in the job market. Recent market research shows that 90% of the enterprises that employ NTUB graduates are satisfied with their overall performance, professional devotion, ethical conduct, and attitudes.

National Taipei University of Business

National Pingtung Senior High School

IT Professional

Xavier Huang 黃英豪

Technical Support Specialist I

* Utilize available resources to resolve support issues independently and as a team.
* Work firsthand with customers to troubleshoot, recreate, and/or resolve support issues related to Jamf products and supporting technologies.
* Maintain excellent case documentation to allow for collaborative troubleshooting and resolution
* Effectively communicate with customers in all formats and use judgment to determine the appropriate response channel.
* Maintain case management to ensure target response times are met.
* Actively participates cross-departmentally and cross-regionally in creating, maintaining, and sharing technical information and documentation related to core Jamf products and supporting technologies.

台灣台北市

* IT infrastructure management(network, hardware, software, security)
* Manage IT network equipment (router/switch/AP and so on) and control clients
* Monitoring network status periodically and composing/updating network diagram
* search and sign contracts with hardware and software providers
* Managing IT hardware and software then support employees
* Managing and updating IT assets, IP/MAC address list
* Managing CCTV, the status of firewall, UPS, and entrance access control system
* Implement the file protect and encrypt system to prevent employees from violating security rules.
* Collaborate with headquarter divisions(Biz. Support Team/IT Operation Department)
* Supporting and troubleshooting the BizOps system that company uses
* Collect and clarify IT -related requests from employees.
* Study and support the adoption of new systems like SAP .

KT&G

* Respond daily to customer inquiries in a timely manner. Provide customers with timely resolution of technical issues. Conduct remote sessions to assist customers with the troubleshooting and configuration of their internal technical environment.
* Provide support for Windows 10 & Office 365 deployment.
* Assists with or coordinates the repair of end-user hardware and software reinstallation as necessary to resolve end-user incidents.
* Tracks and manages IT assets logically and physically in accordance with IT operations policy and procedures.
* Formatting Laptops/Building Laptops/Desktop PCs from factory default.
* Troubleshooting Laptops, Desktops, and mobile devices.
* Maintain high customer service for all support queries and adhere to service management principles.
* Train and supervise other support staff.
* PC rollouts for clients, including VoIP and proxy configurations for clients.
* Technical support for video conference using Zoom and Google Meet.
* Necessary equipment setup for meeting hall projection screen, projector, audio controller... etc.

Xavier Huang 黃英豪’s posts