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Computer Information Systems graduate student at Boston University, IT Help Desk Technician at Boston University Metropolitan College, and Software Engineering Intern at Catalia Health. Passionate about helping people and organizations solve technical and life problems and simplifying life processes through automation with technology.  Open to learn new things, strengthen weak areas and work with a team.

Boston University

Babcock University

Software Engineering Intern

Ozioma Okehielem

Catalia health

Creating conversation scripts with Python/Lua, and performing integration tests for a care management system to support therapy schedules for patients with chronic diseases.

San Francisco, CA, USA

Provide technical support such as replies to inquiries, troubleshooting hardware and software, updating software, step by step guides and walkthroughs, hardware and software setups for end users by phone, email or in person. 

Applications used are service now, Social intents, Microsoft teams, Cisco jabber, Beyond Trust (Bomgar), SharePoint and Teem.

Boston University Metropolitan College

IT Help Desk Technician

Delivered engaging curriculum through diverse methods, including classroom instruction, computer lab activities and online learning systems. 

Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.

Emphasized web etiquette and practical applications of technology for professional use

Federal Government Girl's College

Computer Science Teacher

Training on Microsoft .NET's C# programming language and its use in development of Windows desktop applications.

Collaborated with other developers to identify and alleviate number of bugs and errors in software