- Be the first point of contact for Booking.com’s accommodation partners by phone and email; resolving basic questions and queries, such as modifications to rooms, -rates, -and availability, extranet tooling, etc. - Providing accurate, valid, and complete information by using the right tools, methods, and processes. Ensuring a high level of partner service and a positive partner experience. - Making effective decisions on when to escalate a case. - Supporting your colleagues with peer learning, and being open to feedback from others. - Positively participating in company events, and in weekly team meetings. - Taking part in new projects and tests that we may need your help with.