Roles & Responsibilities • Primary responsibility is to Co-ordinate with the clients/stakeholders for the smooth functioning of the process and ensure timely deliverables with 100% quality • Verify and validate requests, escalating cases where necessary • Taking weekly calls with clients and discussing/summarizing weekly activities done, upcoming activities, projects • Preparing weekly reports, decks • Providing Root Cause Analysis, handling client escalations • Planning, managing, and handling the new product launches • Co-coordinating with various supports functions to ensure seamless process operations • Co-ordinating with the translation agencies to deliver the jobs within the SLA • Designing, maintaining, and managing client websites on a daily basis •Using proprietary CMS (content management system) tool, build & publish content on websites on a week/monthly/quarterly basis, according to schedule • Working on SEO on-page and off-page activities • Managing the assets (images, PDFs, videos, etc.) through Digital Asset Management (DAM), Deploying tags to webpages/sites • Providing guidance and assistance to junior co-workers and answering questions, resolving problems • Testing the Quality, Branding/Legal, spelling errors, punctuations, broken links, etc. of the content on the web pages using Acrolinx/CrownPeak/Siteimprove tool • Working on Mega Menu updates • Making sure that work assigned is completed on time with 100% quality • Conduct regular meetings and refresher training with the team, so that team should be cross-functionally trained for business continuity situations or in case of attrition within the vertical

Roles & Responsibilities • Write, design, or edit web page content, or direct others producing content • Collect and analyze sales data, using web traffic metrics such as page visits, transaction size, link popularity, click-through rates, and cost-per-clicks • Ability to work effectively with a team and as an individual contributor • Adaptable to changing organizations & technological environment • Good interpersonal skills, team player, and a self-starter

Roles & Responsibilities • Design, build, or maintain websites, using authoring or scripting languages, content creation tools, management tools, and digital media • Develop or validate test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device types • Collaborate with management or users to develop e-commerce strategies and to integrate these strategies with websites

Roles & Responsibilities • Develop website maps, application models, image templates, or page templates that meet project goals, user needs, or industry standards • Develop or implement procedures for ongoing website revision • Perform website tests according to planned schedules, or after any website or product revision