Assessed expansion plans and present costs to forecast trends and recommend changes. Analyzed data on price, stability and other factors affecting investment programs to incorporate into investment decisions. Worked flexible hours; night, weekend, and holiday shifts. Proved successful working within tight deadlines and fast-paced atmosphere. Drove operational improvements which resulted in savings and improved profit margins. Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Conducted research, gathered information from multiple sources and presented results. Served customers in a friendly, efficient manner following outlined steps of service. Carried out day-day-day duties accurately and efficiently. Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion. Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Created, managed and executed business plan and communicated company vision and objectives to motivate teams. Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls. Worked with sales representatives to develop strong customer connections with company teams and promote long lasting relationships. Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.