Manage MID Servers on both Linux and Windows operating systems
Conduct device discovery via Discovery, SCCM, and Intune
Perform AWS Cloud Discovery via a Linux MID server
Monitor and analyze Discovery Behaviors, Patterns, Probes, and the ECC queue
Create dashboards, homepages, and reports
Integrate SCCM, SolarWinds, Discovery, LDAP, Intune, Azure AD, and manage domain structures
Develop UI Actions, Transform Maps, Knowledge Management, Service Catalogs, Flow Designers, and Notifications; manage branding and access provisioning for users
Address requests, incidents, and changes related to the ServiceNow platform
Administer ServiceNow, including UI Policies, Form Designs, and Form Layout changes
Apply update sets, UI scripts, and Notifications to the ServiceNow platform
Load data into ServiceNow using import sets, and develop business rules, client scripts, UI actions, UI pages, ACLs, workflows, reports, and Service Catalogs
Support both custom and standard reports within ServiceNow
Load, manipulate, and maintain data between ServiceNow and other systems.
Manage low and high-severity incidents throughout the incident life-cycle, ensuring compliance with availability, resolution, and restoration SLA's
Develop test cases based on use cases and requirements
Work in a Scrum environment and have experience with ITIL Processes and Tools, ITIL v4 certification
Possess scripting expertise in MySQL, PowerShell, VBScript, JavaScript, Java, Python, HTML
Have experience with Linux installation and administration, including Red Hat, CentOS, Ubuntu, and Raspbian OS
Develop SSRS reports using MySQL queries
Conduct visual regression testing through BackstopJS
Train users on the application of standard functionalities in ServiceNow & OTRS
Administer OTRS Frontend, including Notification Management and Template Management
Address ServiceNow & OTRS issues from users globally
Manage Microsoft Exchange, including cleanup and access delegation
Monitor servers on OpsView and SolarWinds
Recognized as a Star Performer of the year on three occasions.