- Build A Comm Master Plan to create all the initiative like project manager - Empathize with every aspect of the customer experience, putting customers needs first. - Maintain high levels of customer engagement with focus of customer satisfaction and loyalty. - Help drive and customer references and case studies - Partner closely with other-functional team members to translate business needs and product requirements into new solution for customers. - Handling customer complaints and help to resolve the problems. - Doing KYC Analyst of new data and document from new customers

- Responds to incoming calls from customers - Respond to Live Chat and Email - Serving customers and provide clear information about the company's products - Ensuring service to prospective customers runs according to service standards that have been defined company - Ensure the completion of problems complained of customers in accordance with applicable service standards in the company - Assisting the application submission and verifying whether the required data and documents are already in the system

- Hiering new student who wants to join - Contact the data from self data and Telemarketing - Create appointment to meet with new student - Follow up new member

- Receive incoming calls from customers both banking and credit card customers - Provide an appropriate solution of every problem faced by the customers - Provide information in accordance with the needs of customers - Create a report of each issue submitted - Contacting customers for information of unresolved issues - Offer products that only exist in phone banking agent

- Check the data on the items that are subject to tax because the items come from China. - Make a list of data on what items have tax with the amount of tax - Report the latest tax data to management for checking - Make a tax payment note - Report the tax costs that must be paid