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Hello, my name is Rendi. I have worked for more than four years in international business and hospitality industries. I had been working as a distributor key account management for APAC region to increase communication for high-end electronic products, quality control experience, new products launching and releases, and familiar with sportswear goods, smart watch, electronic devices and social media business development. B2B and B2C Marketing,  eBay, Yahoo action and customer service run well in my daily activity. 

I earned my degrees from NTUST 國立台灣科技大學 - Taipei, Taiwan. Please kindly give me an interview opportunity to discuss my job experience.

Thank you very much for your time and consideration in advanced.

- Ph.D. in Business Administration (Graduated  on July 2016)
- Grade 84.875‬ out of 100 = GPA 3.72, Cum Laude
- Done research papers on knowledge sharing and creation in social media, moderating effect of innovation capability; Limited edition sportswear goods purchase intention in emerging country

	Hartono*, R. and Sheng, M.L. (2016). Knowledge Sharing and Firm Performance: The Role of Social Networking Site and Innovation  Capability. Technology Analysis & Strategic Management, 28(3), 335–347. (SSCI, Impact  Factor: 1.739 in 2018).

	Sheng, M.L. and Hartono*, R. (2015). An Exploratory Study of the Knowledge Creation and Sharing in Online Community: A Social Capital Perspective. Total Quality Management & Business Excellence, 26(1), 93-107. (SSCI, Impact  Factor: 2.181 in 2018).


National Taiwan University of Science and Technology 國立台灣科技大學

	M.B.A, Master of Business and Administration (Graduated on July 2009)
	Grade 84,17 out of 100 
	Majoring in Marketing: New Development Product (NPD), Innovation and E-commerce (eBay, Facebook, Blog and Online Forum),


- Learn Mandarin for two hours a day from Monday to Friday
- Writing, reading, typing, conversation from beginner to advanced level
- Stopping point: Newspaper I Mandarin Book.



National Taiwan Normal University 國立台灣師範大學

Computerized Accounting Department
Majoring in Accounting


Bina Nusantara University

Overseas Business Development @ ARSMC 

蔡勇勇

ARSMC 

Overseas Business Development

Hype sports shoes, apparels and household supplies importer                                           
- New products launching & releases
- Limited edition products business development
- Provide Quotation, prepare shipping invoice, packing and shipping package to international customers
- Compose marketing promotion (Annual sale, flash sale, give away, KOL)
- Trilingual online platform content management (Yahoo auction, eBay, FB account and group, Instagram, and others)
- Gathering target customers and manage the relationship with new and regular buyers
- Managing group / wholesale order from re-seller, Basketball National Team and Basketball team
- Household supplies business development (高鮮味精 MSG, Scouring Pad, Glucosamine, Thin noodles 麵線, cosmetic and lotion)

Senior Engineer 資深工程師
	Providing excellent after-sales service to all distributors
	Managing Thailand, India, Indonesia, Vietnam, and Mongolia distributors
	Bridging distributors request to RMA, Marketing,  and  SQE  team
	Holding Bi-weekly meeting to hear distributor voice and provide solution/improvements
	Reducing distributors' NFF (No Failure Found) return rate
	Communicating  and  supporting  distributors  regarding  devices  troubleshooting,  hardware  and  software problems.
	Shoot and edit troubleshooting tutorial and devices’ how-to video clip
	Improving website FAQ click view via new troubleshooting video clip  
	Providing statistic analysis  insight  linking  worldwide  call  center  and  website  FAQ  reports
	Preparing  technical  training  to  distributor  in  their  home  country  and  Taiwan  factory
	Learning and possessing  Garmin's  PCB,  Satellite  GPS,  Smart  watch,  Fitness,  and  Wellness  devices  knowledge

Garmin Taiwan - XiZhi 汐止廠 

B2B APAC Service Management

ID4Shoes, ranked four in overall eBay’s sports shoes sellers
	Lead, supervise and train 8 members of content specialist, packaging, and warehouse team 
	Manage company website in eBay marketplace: order management and account maintenance
	Create and end product listing
	Manage and optimize product pages
	Solve PayPal disputes and arrange the international shipment
	Competitor and price research analysis
	Engage in market research in order to identify new opportunities for business
	Establish social media marketing strategies and promotion
	Implement comprehensive online customer service
	Maintain social relationship with consumers various social media: Facebook, Twitter, Instagram, etc
	Quality control on customer's item (Purchase order)
	Make sure all SOP applied by shipping and order department
	Procurement and inventory handling

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