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Digital Marketing

Genius Marketing Internatnional

A highly professional Customer Support with 5 years of experience in calls service, email, and social media in multiple industries. Possess a positive attitude and is skilled in major customer service software such as Zendesk, Freshdesk, Yellow Messanger, and Social Media Platform.

Organization additional from campus where the focus on activity development student with seminar or training class.

University Technology of Yogyakarta, Indonesia

Customer Experience & Support

Retno Widiantoro

Janio Asia

Customer Experience & Support Logistic

-As operations teams parts assisted the client with their inquiry and complaint on daily basis.
-Answered the inquiry and complaints using an email minimum of 60 tickets/day.
-Achieved the satisfaction of the client by over 95% with our handling.
-Responsible for coordinating between the local CS team, local operations team, and local network partners in each country.
-Identify client inquiries and complaints completely and accurately for client satisfaction.
-Work with multiple teams, such Commercial Team, and Business Team to manage the client to meet their needs..

-Interaction with customer used multiple channel, such as: Calls: Both Inbound & Outbound, Live Chat, Freshdesk email, Whatsapp Business.
-Monitoring and ensuring all systems payment/order customer running well with helpdesk tools (CPanel/API), and minimizing payment failed >-5% of total target 95%.
-Coordination and escalation with the technical team if there's an issue with the application or web. Follow up with the client if the system has been run well.

PT Bimasakti Multi Sinergi

Customer Support ECommerce

-Answered calls with an average of 70 calls/day and resolved the inquiry and case more than 95% of the customer case.
-Outbound calls to customers to offer the new product from the company. Meet the target by selling 90% of the target revenue.
-Cross selling and upselling from the last product customer have.

Retno Widiantoro’s posts