Aug 2022 - Present
● Served as the primary point of contact for Production Issues, successfully resolving over 70 incidents since October 2023. I streamlined the troubleshooting process for the Production Support Team by documenting SQL queries and also pinpointed problematic code bases, which were systematically recorded in JIRA tickets for efficient tracking. Notably, I uncovered a critical issue related to over-appropriation through an in-depth analysis of the business logic and workflows across three systems.
● Initiated the adoption of the Builder Pattern during a codebase refactoring project, leading to the establishment of a coding standard that helped 2 more colleagues towards writing cleaner, moremaintainable code.