Avatar of Rizky Achmad Triyansyah.
Rizky Achmad Triyansyah
Customer Service
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Rizky Achmad Triyansyah

Customer Service
A Bachelor degree of Computer Science majoring in System Information. Posses experience in Information Technology and Telecommunication Company consequently build ability in customer and hospitality service. Highly motivated, dicipline and a hard worker who can work both individually or in team.
Logo of the organization.
PT. Rentash Mandiri Sejahtera
University of Gunadarma
Bogor, Jawa Barat, Indonesia

Professional Background

  • Current status
  • Profession
    Customer Service Representative
    Assistant Engineer
    Sales Specialist
  • Fields
    Internet
    Mobile Apps
    Information Services
  • Work experience
    6-10 years (4-6 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    Hard Worker
    Highly Motivated
    Organized
    Teamwork
    Planned
    CRM
    Information Technology
    Telecommunication
    Basic Database
    Learning
    Sensitivity
  • Languages
    English
    Beginner
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Interested in working remotely
  • Desired positions
    Customer Service representative
  • Desired work locations
  • Freelance
    Full-time freelancer

Work Experience

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IT Infrastructure and Digitalist

Apr 2022 - Present
South Jakarta, South Jakarta City, Jakarta, Indonesia
Troubleshoot network problems. Restore a system that has problems when used by users in a short time. Perform regular updates on the system or application. Install a UPS on each computer. Repair all problematic computer networks. Install and configure antivirus for computer security. Clean the computer used by the user when exposed or identified by a virus. Creating or stringing network and data cables. Differentiate and choose the best cable to use on a computer network. Ensure all computers can be used. Make sure all computers are connected to the network. Ensure all applications can be used and run smoothly. Stores all data on the computer that the user uses. Make technical reports by means of documentation. Understand and master computer basics. Understand the working principle of switches, routers and others. Bring back or restore existing data on the user's computer if experiencing problems. Make settings in the browser. Repair and set up a broken computer in the shortest amount of time.

Sales and Marketing Specialist (intern)

Dec 2021 - Mar 2022
4 mos
Marketing products in the form of multi-payment applications, educating about the benefits and uses of products, taking part in opening up business opportunities that are beneficial to the community, conducting scheduled billing related to payments made by partners, assisting business partners in case of product-related problems.
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Customer Service

Jan 2017 - Dec 2020
4 yrs 0 mos
Serving Telkomsel consumers in accordance with the company's operational standards regarding Telkomsel products, Serving Halo Card payment transactions and Telkomsel product purchases, Responsible for storing both small and main safes, Maintaining the availability of Telkomsel product stock, Making daily and monthly financial reports, Offering Telkomsel products to customers. consumers, Making schedules between cashiers, Making news events related to transactions, and Serving consumers in a friendly and courteous manner, Providing training for new cashiers.

Barista

Apr 2016 - Jan 2017
10 mos
Serve customers and take orders. Brewing and pouring coffee for customers. Grind fresh coffee beans to brew into a cup of coffee. Prepare various types of drinks, such as tea, latte, cold brew, and non-coffee mixed drinks, friendly to visitors.

Lab Assistant

Jan 2013 - Dec 2016
4 yrs 0 mos
Responsible for course activities for students, Supervise the process of student activities in computer courses, Provide course learning materials for students, Responsible for the availability of course tools, Install programming and software for course needs, Maintain and maintain computer course tools. , Supervise absenteeism.

Education

Bachelor’s Degree
Bachelor of System Information
2011 - 2015
Other
Social
2008 - 2011