Founded a full-service consulting business, scaling Fortune 500-level best practices to meet small business needs. Provided process thinking to companies needing to scale, new customer ideas for small businesses needing to grow sales or support, and in general how to apply new innovations to their work. Also did executive training for a few Fortune 500 clients (Dow Chemical, Smith & Nephew) that were offered to small business clients (courses: Facilitative Leadership, Creating Strategic Partnerships, Presentation Skills, etc.)
- Worked directly with diverse clients, including local government, nonprofits, construction and manufacturing companies, start-ups, healthcare providers, and restaurants, to assess needs and deliver solutions. Professional service companies and “new economy” companies were the closest niche: helped the oldest law firm start a consulting business; helped accounting companies expand their market; worked with venture capital funds (both private and state-sponsored) to create a selection process, etc.
- Redefined business plans, completed feasibility studies, and provided executive coaching, helping clients with no management training improve their business processes while decreasing costs. Modified my training from Coach University to handle the more personal nature of small business, putting their specific problems into a management framework to track progress and patterns
- For healthcare start-up, MedExpress, redesigned existing training processes to reduce training time by 25%, scale training scope by 100%, and improve quality outcomes (employee process times and accuracy). Used urgent care process map for framework of highly focused training, repeat training on-site using role-play, dress rehearsal, worked with marketing for grand opening “clinic day,” time-boxed job-shadowing with experienced staff, measured results
- For West Virginia’s geographic information system (GIS) director, developed information systems business plan, designing facilitated workshops to develop consensus among leaders
- Developed and implemented direct marketing strategies for GodbeyWorks, increasing awareness among business community through founder blog, business plan competitions, and university guest lectures
- Designed a West Virginia economic development conference, Create WV, on a $200K budget. Planned entertainment, art, and multiple tracks of national speakers and experts, managing all operations. Achieved sell-out of 500 spaces the first year and doubled attendance the second